Recovery after disconnect, scoring error

[bzj]

I was East, as declarer in 4S. About the 3rd card I led, followed by South, West, wait..., wait...., oops North has gone offline. A short wait, North is back on line, I am informed via chat that North has played a card, but this is not reflected on my screen, and I cannot continue to play as the table is frozen waiting for North. My connection is not frozen, I can browse the history tab, browse the people tab etc. Eventually the only action I can take is to deliberately disconnect, and reconnect and get restored to my seat. So far so good; I can continue with the game, and make 9 tricks. However, for some reason the game was scored as 4S-4 for a loss of 13.7 IMPs, it should have reflected 4S-1.

So I have 2 questions:

a) How can one best recover from such a frozen connection? and

b) Why was the event scored incorrectly?

 

When I replayed the board via the history tab, it replayed correctly with East making 9 tricks.

[barmar]

When did this happen? I just checked your history for the week before your post, and can't find any hand where you got 4♠E-4.

[bzj]

When did this happen? I just checked your history for the week before your post, and can't find any hand where you got 4♠E-4.

 

Sorry, errors in original message.

Played on 2020-09-09, at 13:55, the contract was 4HW, scored as -4, actually played as -1, the LIN is 354926837. My big question is whether or not its possible to recover from such a "hang", someway to repaint the screen to reflect any missed updates?

Thanks

[smerriman]

Looks like there was definitely a server glitch; have seen it before but only with robot tables. Lin shows the diamond 4 being played twice, breaking the handviewer link.

 

So I doubt it's something you could have resolved yourself.