rbon1 Posted August 4, 2020 Report Share Posted August 4, 2020 We have a very fast wifi network (~200mbs) and no issues with any other website. However when we play on BBO.com (either tournaments with real players or with Robots), usually at least once during each tournament, we get booted off the internet AND we lose the BBO connection. Sometimes, we don't even realized we have lost the connection and are wondering why the other player is taking so long to play or bid and then we discover that we have been disconnected. This happens using a MacBook Pro computer running the latest operating system update and it happens while using either the Safari or Chrome browsers. Our ISP is Xfinity and we have no issues with any other website--just BBO. I saw an earlier thread in which many users describe what seems to me to the same problem. I would very much appreciate hearing from BBO technical support regarding possible solutions to this issue. Thank you Quote Link to comment Share on other sites More sharing options...
pilowsky Posted August 4, 2020 Report Share Posted August 4, 2020 Do you have the same problem when you play on your cellphone?Have you checked the 'outages' map for your provider in your area? Quote Link to comment Share on other sites More sharing options...
big2wang Posted October 19, 2020 Report Share Posted October 19, 2020 We have a very fast wifi network (~200mbs) and no issues with any other website. However when we play on BBO.com (either tournaments with real players or with Robots), usually at least once during each tournament, we get booted off the internet AND we lose the BBO connection. Sometimes, we don't even realized we have lost the connection and are wondering why the other player is taking so long to play or bid and then we discover that we have been disconnected. This happens using a MacBook Pro computer running the latest operating system update and it happens while using either the Safari or Chrome browsers. Our ISP is Xfinity and we have no issues with any other website--just BBO. I saw an earlier thread in which many users describe what seems to me to the same problem. I would very much appreciate hearing from BBO technical support regarding possible solutions to this issue. Thank you I have exactly the same problem as you described. It's very annoying during a tournament as I don't even know that I am the one who's disconnected (I thought I was waiting on another player and sometimes I couldn't understand why that player is taking that long to make an obvious "pass" bid LOL). BTW, I am not even using wireless, the internet connection of my iMac is wired - it's clearly not an internet issue. To me, it seems to be some BBO bug (specific to Mac). To be clear, I never lose internet connection on my iMac, even during the period when my BBO was disconnected. Have you figured out your issue? I also appreciate any input from other BBO players who use Mac. Quote Link to comment Share on other sites More sharing options...
rmart10 Posted November 14, 2020 Report Share Posted November 14, 2020 We have a very fast wifi network (~200mbs) and no issues with any other website. However when we play on BBO.com (either tournaments with real players or with Robots), usually at least once during each tournament, we get booted off the internet AND we lose the BBO connection. Sometimes, we don't even realized we have lost the connection and are wondering why the other player is taking so long to play or bid and then we discover that we have been disconnected. This happens using a MacBook Pro computer running the latest operating system update and it happens while using either the Safari or Chrome browsers. Our ISP is Xfinity and we have no issues with any other website--just BBO. I saw an earlier thread in which many users describe what seems to me to the same problem. I would very much appreciate hearing from BBO technical support regarding possible solutions to this issue. Thank youI have exactly the same problem using a Mac. Does't happen on any other website Quote Link to comment Share on other sites More sharing options...
grannyjann Posted November 15, 2020 Report Share Posted November 15, 2020 Same problem here using MAC , Chrome and very fast broadband. Only affects BBO. Never lose internet connection. So problem lies with BBO. Most annoying. Quote Link to comment Share on other sites More sharing options...
mwzw Posted November 22, 2020 Report Share Posted November 22, 2020 i am having the same- "connection lost" problem. this past tuesday i lost connection 8 times in an hour. i have checked my computer, router- etc and had some computer techies check all the settings, different browsers. turning on and off- etc. but it is continuing to happen. i am with verizon. i have no issues with any other sites, and i have not changed anything on my computer or where it sits. i can play on my ipad and phone without losing connection.please help. Quote Link to comment Share on other sites More sharing options...
hersh1221 Posted January 17, 2021 Report Share Posted January 17, 2021 Having the same issue and in the last month the issue is worsen and loosing connection more often. Is anyone get an answer from BBO if they are going to fix the issue. Btw, it never disconnects when playing on Windows platform using the same internet connectivity. Quote Link to comment Share on other sites More sharing options...
barmar Posted January 17, 2021 Report Share Posted January 17, 2021 I know it's frustrating, but there's nothing I know of that we could be doing that would cause the WiFi to disconnect -- it shouldn't even be possible for a browser application to do this. Quote Link to comment Share on other sites More sharing options...
emmemm Posted January 26, 2021 Report Share Posted January 26, 2021 +1. bbo connection problems on my wifes mac book. Nearly impossible to survive a tournament.running WLAN diagnostic software shows excellent connection. Windows, Android, iPad on the same WLAN running without problems. Quote Link to comment Share on other sites More sharing options...
buzzp Posted February 17, 2021 Report Share Posted February 17, 2021 My wife and I play a casual game with another couple every Wednesday from 10:30 AM to 12:30. Last Wednesday I was disconnected from BBO twice and sent back to the Home page to reset up the table. The three other plyers had to log out and log back in to be reinvited to the table. BUT today was MUCH worse. I was disconnected three times during the first half hour of play. Then about 11:15 the other couple were replaced by robots about a minute apart (so it wasn't their internet connection failed or they would both have disappeared at the same time). At this point we were all so frustrated with BBO we quit trying to play. BBO has become an important part of our social life and I hope it can quickly discover and solve these connectivity problems. Quote Link to comment Share on other sites More sharing options...
pilowsky Posted February 17, 2021 Report Share Posted February 17, 2021 My wife and I play a casual game with another couple every Wednesday from 10:30 AM to 12:30. Last Wednesday I was disconnected from BBO twice and sent back to the Home page to reset up the table. The three other plyers had to log out and log back in to be reinvited to the table. BUT today was MUCH worse. I was disconnected three times during the first half hour of play. Then about 11:15 the other couple were replaced by robots about a minute apart (so it wasn't their internet connection failed or they would both have disappeared at the same time). At this point we were all so frustrated with BBO we quit trying to play. BBO has become an important part of our social life and I hope it can quickly discover and solve these connectivity problems. There are many factors that affect whether or not you will suffer disconnections.e.g.Your device (phone tablet, PC - old or new, Mac)Programs running in the backgroundYour internet providerYour internet planNumber of people using your internet service at the same timeServer problemsProblems with the program itself.The number of people using BBO at the same time.Activities that BBO may be running at a particular time of dayActual bugs in the software. (. ) - Oddly, the German lyrics are quite different.All of these different things can - alone or in combination - cause major problems. It may help if you specify which systems you and your friends are using so that BBO and other people can search for common 'threads'. Yesterday, a tournament was suddenly cancelled for no obvious reason in the middle of a board. No idea why. Never happened before. My partner (in London, England) and I were suddenly 'booted' (opposite of started) - go figure. An opp once said to me "I like the cut of your gib". Perhaps GIB just didn't like your cut. Quote Link to comment Share on other sites More sharing options...
0 carbon Posted February 18, 2021 Report Share Posted February 18, 2021 FWIW, maybe have a 2nd tab open with a connection to BBO, eg, to these forums? Quote Link to comment Share on other sites More sharing options...
Tim46 Posted March 23, 2021 Report Share Posted March 23, 2021 There are many factors that affect whether or not you will suffer disconnections.e.g.Your device (phone tablet, PC - old or new, Mac)Programs running in the backgroundYour internet providerYour internet planNumber of people using your internet service at the same timeServer problemsProblems with the program itself.The number of people using BBO at the same time.Activities that BBO may be running at a particular time of dayActual bugs in the software. (. ) - Oddly, the German lyrics are quite different.All of these different things can - alone or in combination - cause major problems. It may help if you specify which systems you and your friends are using so that BBO and other people can search for common 'threads'. Yesterday, a tournament was suddenly cancelled for no obvious reason in the middle of a board. No idea why. Never happened before. My partner (in London, England) and I were suddenly 'booted' (opposite of started) - go figure. An opp once said to me "I like the cut of your gib". Perhaps GIB just didn't like your cut. Quote Link to comment Share on other sites More sharing options...
Tim46 Posted March 23, 2021 Report Share Posted March 23, 2021 I have the asme problem of losing connection mid game. Happened at least 4 times today in less than 2 hours- 4pm to 6pm in UK. I am using a Macair laptop on Chrome. My partner is in the same house using a vey old Ipad using Safari. She didn't lose connection today. We're playing against 2 friends in their separate houses. My wifi in the house is good - 65Mb/sec and can watch Netflix etc without any buffering. Don't have same problems on Realbridge when there is video and voice whilst in play. What is the solution? Please email tryates@gmail.com with any specific suggestions as I can't see any positive help coming from BBO except general issues with no clear indication of what to do. Thanks Quote Link to comment Share on other sites More sharing options...
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