Back and Home buttons not working

[DanG4503]

Hi All,

 

Running BBO on Win10, Chrome browser.

All is well till a tournament or team match ends and then the Back and Home buttons don’t work anymore. Actually I cannot move anywhere from there and the only button working is Logoff. The problem is random but it happen to me several times now. Does anyone experience the same problem or is just me ? :(

 

Thank you

Dan G.

[juniper101]

I have the same problem - happening more frequently now . Please let me know if you get it resolved. Thank you

[DanG4503]

It happen again! To be more specific I am the host (and player) setting up 3 Team matches swapping pairs among 4 pairs:

Match1 -> 12 vs 34

Match2 -> 13 vs 24

Match3 -> 14 vs 23

where 1,2,3,4 are pair #.

Since the matches are setup as Barometer, after Match1 ended, I can see the IMPs of last board which means the other table is done. I had to setup 2nd match but the Back and Home buttons are greyed and "Create Team Match" button is missing!

Same happened between Match2 and Match3. So I had to logoff and on every time to get things going.

 

Some help from support team would be greatly appreciated.

Thank you.

Dan G.

[DanG4503]

Yesterday I ran again 3 matches as I explained in previous post, but this time when I started the 1st match and error came up:

"An internal error was detected while creating your tournament."

Would someone explain what the error means? I setup the match tree times but the error kept coming up. Eventually I loged off and on again to solve the problem, an awkward situation when you have 7 players waiting for the match to start.

Same problem occurred after match 1, 2 and 3. Greyed Back and Home buttons, nothing could be done but log off on on again!

 

Thank you BBO Support Team for your help.

Dan Gheorghiu

[barmar]

Can you tell me about what time that happened, so I can check the logs?

[DanG4503]

Last time on Aug 4, 6:00 pm PDT (Pacific Daylight Time).

From 6:00 to about 6:10, I got this error: "An internal error was detected while creating your tournament."

Logged off and on.

Then after each match the buttons Back and Home did not work and "Create team match" was nowhere..

#8433 Teams SHOAL BC 12 Vs 43

#8627 Teams SHOAL BC 31 Vs 42

#8876 Teams SHOAL BC 41 Vs 23

 

Thank you

Dan Gheorghiu

[barmar]

I checked our logs, I'm not currently able to find the details of your error.

 

The timeline I see in the log is:

 

5:57 You logged in

6:09 You got disconnected.

6:10 You logged in again

6:13 You created team match #8433, and the players were put in their seats.

6:14 You sent chat to the tourney saying that there were problems creating the team match

6:17 Board results started coming in

 

I don't disbelieve that you got an error, but there's nothing in the log recording it with your username or match #8433.

 

You say the problem was between 6:00 and 6:10, there's nothing logged at all for you during that period. I suspect there was some kind of communication problem, and that's why you got disconnected as well.

[DanG4503]

Thank you Barry for your effort. Seems that I have to cope with those errors.

No, I have not been disconnected, I had to log off and on to get around the error.

And the Back and Home buttons being grayed after a match ends is still a problem because I have to log off and on again in order to be able to move around the site.

 

Dan G.

[Jean Anne]

Several months ago I started getting similar problems which continue to this day. In March I requested help from support sent list of issues with screen shot and was told no one else had such issues – must be my internet etc etc = i.e not their problem. So I wrote again last week sending screen shots as well- no reply. Now I see I am not the only one on BBO with these issues, and today the internal error started appearing. At least the infernal blue box telling me I am about to be logged out even while in the middle of a tourney has stopped appearing. At least I have company!