pgrice Posted June 8, 2020 Report Share Posted June 8, 2020 The director of our morning game sent me: A few players had problems this morning with the Explain box not disappearing and obscuring the dummy. I know this happens form time to time. Is there any sure way to fix it?One pair as a result timed out this morning and would have failed to make their contract, but perhaps the issue affected their play. This seems to happen at least once per game. I don't know if it happens mostly to those using the ap or web clients. Some players have suffered more than once, others not at all so far. When the director goes to the table, everything looks normal. Does anyone have a sure fire way of fixing this? Logging out and back in doesn't always fix it! Thank Peter Quote Link to comment Share on other sites More sharing options...
pescetom Posted June 8, 2020 Report Share Posted June 8, 2020 We had this happening a lot when people first started using the alert mechanism but now it no longer happens.Either BBO improved things or people learned not to press the button in an attempt to dismiss the box.Teaching them not to do this is certainly the first step. On the many occasions when it happened, logging out and back in again did always fix it for us.I only remember it happening to me when using the Android app, but that may be a coincidence. Another tip that is useful when the app screen is messed up in general is to press History then Play(oddly, sometimes just History is enough as you somehow remain in play but the screen is redrawn). Quote Link to comment Share on other sites More sharing options...
mycroft Posted June 8, 2020 Report Share Posted June 8, 2020 Yes, that box is inelegantly designed - "pressing the button" (the obvious dismiss action) re-asks. Pressing anywhere other than the button clears it.Yes, that box is different from flash version, where the explanation would go away in time.Yes, I wish the HTML had size logic, so that if we're not running on mobile, it goes where it always did, in a line over the bid obscuring the previous auction rather than obscuring dummy. I'm not complaining. Still heads ahead of when I started playing bridge online (OKBridge, curses client), and currently miles ahead of RL bridge (in the "dying to play" meaning). Quote Link to comment Share on other sites More sharing options...
pgrice Posted June 8, 2020 Author Report Share Posted June 8, 2020 Thank you both for the help. Quote Link to comment Share on other sites More sharing options...
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