hevenly1 Posted May 19, 2020 Report Share Posted May 19, 2020 A number of our club members have had issues connecting to the Casual Server following the 11 May BBO update. This is how we resolved the issue. Problem: You log in on a PC but are unable to connect to the new Casual server NB After log in, clicking Casual should connect you to the Casual server and you should see “BridgeBase Connecting, please wait”. If you don’t get this message, you will remain in the main BBO area and will be unable to communicate with friends “on the other side”. You won’t see their table invites and they don’t know you have logged in. Reason: we found our members were using an old version of Flash Player or did not have Flash Player installed on their computer. Solution: Install or update Adobe flash player on your PC. Google “Adobe Flash Player“. Choose the correct version for your computer operating system and browser. Install (or update), selecting Run when prompted. Quote Link to comment Share on other sites More sharing options...
smerriman Posted May 19, 2020 Report Share Posted May 19, 2020 You have things backwards. You should be uninstalling Flash Player, because it is insecure and won't be supported by any web browsers by the end of the year. Anyone using it should visit bridgebase.com and log in via the main button there, rather than any other method of logging in. Quote Link to comment Share on other sites More sharing options...
hevenly1 Posted May 19, 2020 Author Report Share Posted May 19, 2020 Agreed it’s strange. However our members were indeed logging in to bridgebase.com (which was fine before the 11 May update) and trying to log in, but the log in screen would not load - appeared briefly then disappeared. Once Flash Player installed, no more log in issues. Quote Link to comment Share on other sites More sharing options...
paulg Posted May 19, 2020 Report Share Posted May 19, 2020 This is just bad advice. Although this has resolved all the issues for hevenly1's group, it is not a good or viable long term solution. Flash will stop working in the next 3-6 months due to severe security concerns over the product and, although it may get everyone working now, they are exposing their PCs to other threats. The reason that getting everyone using the Flash version works is that none of them are using the new Casual server. Everyone using Flash is constrained to the main server and they can create tables, see clubs, etc that only reside on the main server. If everyone is using Flash this is fine in the sense that you can see everyone you need to, but you will not see the vast majority of the club. For example, the IAC club may have three tables on the main server and 57 tables on the Casual server, both unknown to each other. The answer is to get everyone onto the latest version of BBO. This means not using Flash, but using the normal client on bridgebase.com. I don't have an iPad but my experience is that iPad users seem slow to update the BBO app on their systems. I'm surprised it is not automatic, but if iPad users upgrade to the latest BBO app from the Apple Store then everyone will be using the latest version of BBO and be able to play happily on the Casual server. Quote Link to comment Share on other sites More sharing options...
Gerardo Posted May 19, 2020 Report Share Posted May 19, 2020 If you have a mix of old (Windows, Flash) and new (HTML5, Mobile) clients, the people with old version should open the table. People with new clients can join via invitation or profile. Quote Link to comment Share on other sites More sharing options...
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