Cods3003 Posted March 25, 2020 Report Share Posted March 25, 2020 Hi I have just started running tournaments and in the last couple some of the players screens froze and they could not bid or play cards.What is the best way to get them going again. All and any help appreciated. Jennie Quote Link to comment Share on other sites More sharing options...
barmar Posted March 25, 2020 Report Share Posted March 25, 2020 It's probably a problem with their Internet connection, there's not much you can do about it. You could try booting them from the tournament and reseating them. Quote Link to comment Share on other sites More sharing options...
Cods3003 Posted April 1, 2020 Author Report Share Posted April 1, 2020 It's probably a problem with their Internet connection, there's not much you can do about it. You could try booting them from the tournament and reseating them. I haven't been able to find how to boot them. Can you assist please. Quote Link to comment Share on other sites More sharing options...
j_with_a_B Posted April 5, 2020 Report Share Posted April 5, 2020 Hi I have just started running tournaments and in the last couple some of the players screens froze and they could not bid or play cards.What is the best way to get them going again. All and any help appreciated. Jennie If they are frozen or otherwise cannot play, just ask them exit BBO and come right back. They will be re-seated at the same place.That usually helps them get a better connection. If they cannot do that, nor can they reply or acknowledge that request, then they may be truly frozen and would need to be replaced. Quote Link to comment Share on other sites More sharing options...
Eliotk Posted April 5, 2020 Report Share Posted April 5, 2020 I haven't been able to find how to boot them. Can you assist please. Just have them refresh their browser and login again. They should go right back to their seat. 1 Quote Link to comment Share on other sites More sharing options...
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