bixby Posted March 22, 2020 Report Share Posted March 22, 2020 Playing in robot games, I'm finding it difficult to get through a deal, or sometimes even two consecutive tricks, without getting kicked out to the lobby and having to start the game again. Is this because BBO is overwhelmed with players (because live bridge clubs are closed)? If so, I understand. I just want to determine whether the problem is at BBO's end or at my end. Thanks. Quote Link to comment Share on other sites More sharing options...
hrothgar Posted March 22, 2020 Report Share Posted March 22, 2020 Playing in robot games, I'm finding it difficult to get through a deal, or sometimes even two consecutive tricks, without getting kicked out to the lobby and having to start the game again. Is this because BBO is overwhelmed with players (because live bridge clubs are closed)? If so, I understand. I just want to determine whether the problem is at BBO's end or at my end. Thanks. I have been running into similar issues. I am scheduled to play my regular weekly social game with some friends in 30 minutes or so.Normally lasts for a coule hours It will be interesting to see whether this performs better than the robot tournaments. Quote Link to comment Share on other sites More sharing options...
barmar Posted March 22, 2020 Report Share Posted March 22, 2020 We've added more robot servers this afternoon, and we're going to be adding more in the next day or so. The answer to the general question is "yes". Our peak load has tripled in the past couple of weeks, we've been scambling to try to keep up with it. Quote Link to comment Share on other sites More sharing options...
gordontd Posted March 22, 2020 Report Share Posted March 22, 2020 We've added more robot servers this afternoon, and we're going to be adding more in the next day or so. The answer to the general question is "yes". Our peak load has tripled in the past couple of weeks, we've been scambling to try to keep up with it.And doing a great job in the circumstances. 2 Quote Link to comment Share on other sites More sharing options...
hrothgar Posted March 22, 2020 Report Share Posted March 22, 2020 I have been running into similar issues. I am scheduled to play my regular weekly social game with some friends in 30 minutes or so.Normally lasts for a coule hours It will be interesting to see whether this performs better than the robot tournaments. Game went very smoothly Quote Link to comment Share on other sites More sharing options...
bixby Posted March 22, 2020 Author Report Share Posted March 22, 2020 Thanks for your reply. As I said, I understand. I'm not complaining; I just wanted to be sure the problem wasn't at my end. Thanks for being there! It's great to be able to play while homebound. Quote Link to comment Share on other sites More sharing options...
RD350LC Posted March 23, 2020 Report Share Posted March 23, 2020 We've added more robot servers this afternoon, and we're going to be adding more in the next day or so. The answer to the general question is "yes". Our peak load has tripled in the past couple of weeks, we've been scambling to try to keep up with it.I have been noticing that the number of users has greatly increased. Well done in keeping up. Quote Link to comment Share on other sites More sharing options...
pescetom Posted March 23, 2020 Report Share Posted March 23, 2020 I saw the system fairly stable yesterday with 28K users, only a few lost connections who easily got back in again.Just a few weeks ago 13K was about the limit.And right now with 21K online it is faster than it was then.Great work by the BBO team. 2 Quote Link to comment Share on other sites More sharing options...
BudH Posted March 23, 2020 Report Share Posted March 23, 2020 We've added more robot servers this afternoon, and we're going to be adding more in the next day or so. The answer to the general question is "yes". Our peak load has tripled in the past couple of weeks, we've been scambling to try to keep up with it. We all realize how "under the gun" everyone involved with the BBO system has been with the quick doubling and tripling of players since the start of the month. We all appreciate the hard work all of the BBO folks have completed, especially since I think it will be June at least before there is much face to face bridge. Bud Quote Link to comment Share on other sites More sharing options...
alansc Posted March 23, 2020 Report Share Posted March 23, 2020 Some of the ACBL speedball games have been filling up to 300 pairs max well before game time. Any way can you increase capacity for those? Quote Link to comment Share on other sites More sharing options...
CanadaGrl Posted March 23, 2020 Report Share Posted March 23, 2020 Some of the ACBL speedball games have been filling up to 300 pairs max well before game time. Any way can you increase capacity for those? BBO understands it's frustrating that the games are filling up so quickly and we're doing our best to get more TDs trained and working so limits can be increased. As you know, speedballs generate many TD calls for slow play and unfinished board adjustments. We're also looking to add new slower games to the schedule so the newer to BBO players have a more comfortable game environment also :) Thanks in advance for your patience while we all work through this adjustment period. B-) Quote Link to comment Share on other sites More sharing options...
CanadaGrl Posted March 23, 2020 Report Share Posted March 23, 2020 I saw the system fairly stable yesterday with 28K users, only a few lost connections who easily got back in again.Just a few weeks ago 13K was about the limit.And right now with 21K online it is faster than it was then.Great work by the BBO team. 35K last night and all seemed stable :) *Knock on wood* 1 Quote Link to comment Share on other sites More sharing options...
Povratnik Posted March 24, 2020 Report Share Posted March 24, 2020 I also have no intention to complain, but I have to ask something, out of sheer curiosity... Last few weeks, I am frequently asked am I there, even if I am playing at the moment. So the server that serves my play, of course "knows" that I am playing. However, another server "sees" my inactivity and asks me if I'm there. What would be exact explanation of the issue? Quote Link to comment Share on other sites More sharing options...
barmar Posted March 24, 2020 Report Share Posted March 24, 2020 Last few weeks, I am frequently asked am I there, even if I am playing at the moment. So the server that serves my play, of course "knows" that I am playing. However, another server "sees" my inactivity and asks me if I'm there. What would be exact explanation of the issue?If you're playing a daylong or challenge, the play is handled by a separate server, the main server isn't in the loop. So it doesn't realize that you're active and the idle timer is triggered. We reduced the idle timers to reduce the load during the crisis, and this was an unexpected side effect. Quote Link to comment Share on other sites More sharing options...
pedrao Posted March 24, 2020 Report Share Posted March 24, 2020 YES, but they do not admit it- it is a bandwidth limitation - sometimes it is on our end.For example, I was overseas and could only log in using the hotel wifi. It was so limited that I got kicked out many times for taking too long to play. Actually it was the wifi that was too slow. I suggested to BBO that they could test the member wifi connection speed at login time or game entry time, and send the member a notice that the wifi was too slow. Because I had a slow wifi, and got substituted by robot, my average dropped way low, but it was not my fault. It was, in my opinion a BBO deficiency. Quote Link to comment Share on other sites More sharing options...
hrothgar Posted March 24, 2020 Report Share Posted March 24, 2020 YES, but they do not admit it- it is a bandwidth limitation - sometimes it is on our end.For example, I was overseas and could only log in using the hotel wifi. It was so limited that I got kicked out many times for taking too long to play. Actually it was the wifi that was too slow. I suggested to BBO that they could test the member wifi connection speed at login time or game entry time, and send the member a notice that the wifi was too slow. Because I had a slow wifi, and got substituted by robot, my average dropped way low, but it was not my fault. It was, in my opinion a BBO deficiency. The fact that you had crappy last mile is hardly a BBO deficiency Quote Link to comment Share on other sites More sharing options...
sawdust101 Posted March 24, 2020 Report Share Posted March 24, 2020 none of my challenges are registering.is this a problem on my end. Quote Link to comment Share on other sites More sharing options...
sawdust101 Posted March 24, 2020 Report Share Posted March 24, 2020 none of my challenges are registering.is this a problem on my end. Quote Link to comment Share on other sites More sharing options...
skperk Posted March 24, 2020 Report Share Posted March 24, 2020 The games to support clubs are beneficial. Please consider adding a 1:00 club support game or moving the 5:00 game to 1:00 EST. The 5:00 and 7:30 games are too close together. Thank you. Quote Link to comment Share on other sites More sharing options...
barmar Posted March 25, 2020 Report Share Posted March 25, 2020 The games to support clubs are beneficial. Please consider adding a 1:00 club support game or moving the 5:00 game to 1:00 EST. The 5:00 and 7:30 games are too close together. Thank you.2-4pm is our busiest time, we have to avoid this overlap. Quote Link to comment Share on other sites More sharing options...
jamegumb Posted March 29, 2020 Report Share Posted March 29, 2020 Just curious - what additional efforts are underway? Completely understood that you've all been working your tails off to adjust to the new user load, but it's still slow and stalls at times. Thanks for your efforts. Quote Link to comment Share on other sites More sharing options...
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