oni06 Posted August 6, 2020 Report Share Posted August 6, 2020 I have the same problems mentioned by others in this post! What I have not seen is a solution to resolving the problem. Am I missing something? Quote Link to comment Share on other sites More sharing options...
barmar Posted August 6, 2020 Report Share Posted August 6, 2020 I have the same problems mentioned by others in this post! What I have not seen is a solution to resolving the problem. Am I missing something?No, you aren't missing anything. It's probably a problem with your ISP's connection to our ISP, and there's not much either of us can do about it. That's life on the Internet. Quote Link to comment Share on other sites More sharing options...
gbb483 Posted August 7, 2020 Report Share Posted August 7, 2020 No, you aren't missing anything. It's probably a problem with your ISP's connection to our ISP, and there's not much either of us can do about it. That's life on the Internet. Not true. If you know the source of the problem you can derive algorithms to compensate for it. It just takes a bit of motivation. Quote Link to comment Share on other sites More sharing options...
88Watcher Posted December 28, 2020 Report Share Posted December 28, 2020 No, you aren't missing anything. It's probably a problem with your ISP's connection to our ISP, and there's not much either of us can do about it. That's life on the Internet. Quote Link to comment Share on other sites More sharing options...
88Watcher Posted December 28, 2020 Report Share Posted December 28, 2020 So why would so many different ISP have this issue with BBO's ISP? The only common factor with this problem seems to be BBO. Quote Link to comment Share on other sites More sharing options...
Marlow7 Posted January 3, 2021 Report Share Posted January 3, 2021 Having decided it was worth checking if other BBO members had the same problem, I see they do.BBO woks fine on our laptop and tablet, but constantly loses connection on the hard wired (with wifi back up)PC.BBO alert blames poor internet, which is nonsense. If BBO has a problem with PC's they should say so. Quote Link to comment Share on other sites More sharing options...
prabodhs Posted January 8, 2021 Report Share Posted January 8, 2021 The only thing I can think of is that you have a buggy modem or router, and it's somehow sensitive to some data pattern that's common in the BBO communications. There really isn't anything we can do about this. This isn't impossible. Many years ago I worked for an ISP, and one of our customers complained that when they tried do a file transfer it always got stuck at the same place. It turned out to be a bad modem, and when they replaced it everything was fine. Quote Link to comment Share on other sites More sharing options...
prabodhs Posted January 8, 2021 Report Share Posted January 8, 2021 There is nothing wrong with our modems or routers. Things were working just fine until the new version started bring used, we log on and get kicked out asking us to log in again. This happens mutliple times. Please fix it. Quote Link to comment Share on other sites More sharing options...
bbutcher85 Posted January 12, 2021 Report Share Posted January 12, 2021 The only thing I can think of is that you have a buggy modem or router, and it's somehow sensitive to some data pattern that's common in the BBO communications. There really isn't anything we can do about this. This isn't impossible. Many years ago I worked for an ISP, and one of our customers complained that when they tried do a file transfer it always got stuck at the same place. It turned out to be a bad modem, and when they replaced it everything was fine. My regular partner is playing ACBL tournaments on a laptop PC (not apple) running Windows 7 64 bit with the latest version of Google Chrome (V 87.0.4280.141) and V3 (HTML version) of BBO software. Her laptop is set up to never sleep, never hibernate, never turn off the disks, and is plugged into the AC power. She and I are in the same house with the same internet connection, but play in different rooms to be ethical. She experiences numerous problems with what appear to be disconnects, but they are not real disconnects. Her screen just fails to update when a bid is made or a card is played by me or an opponent. She does not see the play or bid for some reason. This sometimes happens several times in one hand, other times maybe 5-6 times during an 18 board match. This cause breaks in tempo and sometimes running out of time since there is no indication of a problem, it just appears to her to be a slow player. When I check the people box she is still online, but the only way to correct the problem seems to be her logging off and back on. I am playing on the same high speed internet using a Windows 7 32 bit desktop PC with V3 BBO software, and I almost never have a connection problem. I sometimes play on my ancient laptop computer running Windows XP with V2 software and again almost never have a problem with disconnects. Any suggestions would be greatly appreciated, but buying a new computer is not a viable option. Quote Link to comment Share on other sites More sharing options...
smerriman Posted January 12, 2021 Report Share Posted January 12, 2021 Are you playing on wifi? Would recommend she plugs directly into the router as a comparison; if that fixes it, then she has an intermittent wifi connection, either caused by location within your house, or simply the laptop's adapter. Quote Link to comment Share on other sites More sharing options...
arnoh Posted February 11, 2021 Report Share Posted February 11, 2021 We have also experienced frequent disconnections. My wife and I play weekly in a teams event on bridgebase. I never get disconnected. She does, several time a night. The difference is that I have a direct ethernet connection to our router, she's connected upstairs via powerline (over the mains wiring). Yesterday she connected her PC to the router using a long ethernet cable instead of powerline. There were no disconnections. Her normal connection over powerline is good (55Mbps). There are no problems watching HD video. However we think that occasionally one of the powerline units is temporarily unresponsive and that causes a disconnection to the bridgebase server. It can't be unresponsive for more than a few seconds, because the disconnections happen in the middle of a game. This behaviour would be explained if the bridgebase server does a continual handshake and if it doesn't get an immediate response, summarily disconnects the user. Does bridgebase use a handshake mechanism like this? Quote Link to comment Share on other sites More sharing options...
mycroft Posted February 11, 2021 Report Share Posted February 11, 2021 Interesting - we have exactly the same issue, including connection over powerline. One thing - the computer has a wifi setup as well. Could it be the switch from very short powerline drop to wifi and back that is doing this? Quote Link to comment Share on other sites More sharing options...
barmar Posted February 17, 2021 Report Share Posted February 17, 2021 One of my regular partners has frequent disconnects while we're playing a tourney, and her son discovered that her ISP frequently changes her IP, sometimes in the middle of a session. She has to reboot her PC to reconnect (I suspect there's something she could do more quickly in the Network control panel, but I'm not very savvy in MS Windows use). Quote Link to comment Share on other sites More sharing options...
jazou Posted March 6, 2021 Report Share Posted March 6, 2021 I get lot of disconnections when playing BBO with "direct" (CPL) ethernet link on my tower, and no one more when switching to Wi-Fi. Only BBO is enhanced with a wifi connection. That why I added a wifi key on my PC tower. The rest of my applications dont need wifi connection to work properly. Could it be a question of a larger buffer in the wifi road, and BBO less tolerant with micro cuts? Quote Link to comment Share on other sites More sharing options...
DaveRolyat Posted March 12, 2021 Report Share Posted March 12, 2021 I had exactly this problem - BBO dropping me from tournaments every 20-30mins and no other internet issues. I am using a DLink Powerline Adapter from my router to my PC and this seemed to have a role in the problem, because if I used a long Ethernet cable instead, it was fine. To solve it I had to use a script that starts on my PC at login and pings the router continually. Of course I have no idea why this works, or why it only affects BBO. Instructions from: Quote Link to comment Share on other sites More sharing options...
jazou Posted March 13, 2021 Report Share Posted March 13, 2021 I had exactly this problem - BBO dropping me from tournaments every 20-30mins and no other internet issues. I am using a DLink Powerline Adapter from my router to my PC and this seemed to have a role in the problem, because if I used a long Ethernet cable instead, it was fine. To solve it I had to use a script that starts on my PC at login and pings the router continually. Of course I have no idea why this works, or why it only affects BBO. Instructions from: I played 2 sessions of 2 hours and got 0 deconnection, running with Linux : ping -v 192.168.1.254 (my server address). Maybe it is a solution? Could such a request be added to the BBO software? Quote Link to comment Share on other sites More sharing options...
barmar Posted March 18, 2021 Report Share Posted March 18, 2021 I played 2 sessions of 2 hours and got 0 deconnection, running with Linux : ping -v 192.168.1.254 (my server address). Maybe it is a solution? Could such a request be added to the BBO software?I'm pretty sure it's not possible for a browser application to do this. It's also quite unusual that you need to do this in the first place, I doubt it would be a useful addition even if we could. Quote Link to comment Share on other sites More sharing options...
paharry Posted March 25, 2021 Report Share Posted March 25, 2021 admin reply is very shocking and ignorant of their end users. A lot of users do not complain, just get on with. They are use to :- 1. As BBO is starting the tournament the player has to click and move between different tabs to wave at BBO - look i'm here please do not drop me 2. BBO dropping their internet connection. The TD then will make sure they get re-seated as soon as BBO picks up their connection again. They may have to log in and and out to get BBo attention again. This can happen several times a session. All because these folks are either using 4G or have 2nd rate home internet with contention and occasionally longer than latency than the BBO servers tolerance! All you testing is obviously in a lab with lightly loaded networks. Try it in the real world in less than ideal internet connections! Be careful when you make adlib comments ! Now we have new features like voice and video. May i be so bold as to suggest to get the main part working first! Also allow a separate CSV file of handicaps to be apply to the results for mix ability clubs Quote Link to comment Share on other sites More sharing options...
barmar Posted March 29, 2021 Report Share Posted March 29, 2021 BBO doesn't have a "lab with lightly loaded networks". Most of us work from home, we're just using our home Internet connections. Quote Link to comment Share on other sites More sharing options...
Peter_f Posted April 24, 2021 Report Share Posted April 24, 2021 Since the last updates I have difficulties reading BBO mail in the morning hours (central Europe, Greenwich +2).Playing is fine, but mail and profiles load _very_ slowly or not at all.The mail rectangle appears, but without text, and even the symbols (close, delete, open in new window) don't show up, same with the BBO point symbol in profiles. It looks like the routing to that server is still sleeping :) Later in the day everything works as expected. Quote Link to comment Share on other sites More sharing options...
fromageGB Posted April 24, 2021 Report Share Posted April 24, 2021 I played 2 sessions of 2 hours and got 0 deconnection, running with Linux : ping -v 192.168.1.254 (my server address). Maybe it is a solution? Could such a request be added to the BBO software?Can you clarify, please? Are you saying you have a separate window open in which you frequently ping your router? That will have no affect on the BBO connection, which is contacting the ISP IP address. The address you quote is just the local interconnection. Quote Link to comment Share on other sites More sharing options...
5DiamondsB Posted August 15, 2021 Report Share Posted August 15, 2021 We have a friend in another country who is able to maintain live video communication with us (Zoom, FaceTime, etc.) without problems so clearly has a consistent connection, but she gets kicked out of BridgeBase constantly. We have to put her back in her seat sometimes as often as ten times PER HAND, which makes playing difficult. We love BridgeBase but it seems, based on others' comments and BridgeBase feedback, that there's no solution for this -- does anyone know of an alternative bridge app that we could use just while we are playing with her? Quote Link to comment Share on other sites More sharing options...
Cascade Posted August 15, 2021 Report Share Posted August 15, 2021 We have a friend in another country who is able to maintain live video communication with us (Zoom, FaceTime, etc.) without problems so clearly has a consistent connection, but she gets kicked out of BridgeBase constantly. We have to put her back in her seat sometimes as often as ten times PER HAND, which makes playing difficult. We love BridgeBase but it seems, based on others' comments and BridgeBase feedback, that there's no solution for this -- does anyone know of an alternative bridge app that we could use just while we are playing with her? I observe the same problem. Actually I have never had ten times per hand from memory but multiple times per session is normal. I typically practice at a bidding table while talking through an online service to my partner, usually just voice but occasionally with video with some partners or students. My voice chat or video is continuous but I get disconnected from BBO. It is very annoying when I am hosting the table with prepared hands as I have to redeal every hand singly to get to the next hand after I restore my BBO connection by logging in. I experience this most times when I practice. Last Thursday I had two practice sessions. Unusually one session went without hitch and I bid hands for about 2.5 hours without interruption. Later the same day I had another practice session with a different partner and I had multiple disconnects. Given other apps are working without interruption simultaneously it really seems this is a BBO issue. Quote Link to comment Share on other sites More sharing options...
smerriman Posted August 16, 2021 Report Share Posted August 16, 2021 Given other apps are working without interruption simultaneously it really seems this is a BBO issue.I don't have a particularly fast or fancy connection and am on the opposite side of the world, yet never get disconnected. So it's definitely not *just* a BBO issue - it will be a combination of an issue with your connection, along with the way BBO needs to work compared to other apps (this type of server uses a very different connection type to that of video streaming). Quote Link to comment Share on other sites More sharing options...
dme62 Posted November 6, 2021 Report Share Posted November 6, 2021 I have a macbook air with M1 chip.BBO disconnects regularly when I am not plugged into power.If I am connected to power, not so. this does not happen with any other app. Quote Link to comment Share on other sites More sharing options...
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