video lag

[TimG]

My father is experiencing what I would best describe as video lag. Cards played do not always appear and sometimes appear only partially. A trick might be played and the cards will disappear from the hands, and a new quitted trick appears, but the cards played never appear in the middle of the table. The yellow "aura" that appears around a player's name when it is their turn to bid/play does not always fully disappear when it is no longer their turn. The login window is missing the top 1/3. Often clicking on the partial card (or anywhere else) kicks things in and gets them to appear properly (but this is not very useful when no cards to a player trick ever appear in the middle of the table).

 

He's running Windows 7 on an 3.3 GHz machine with 4GB memory. I don't know what kind of video card he has, but it would be whatever was standard with such a system. He is using the web based version of BBO.

 

Hoping for suggestions.

[barmar]

Has he changed the browser magnification? Use Ctl-Plus and Ctl-Minus to adjust them.

[TimG]

Has he changed the browser magnification? Use Ctl-Plus and Ctl-Minus to adjust them.

 

I do not know whether he has changed magnification. But, it is not a matter of the images being too small, it is a matter of only part of the image displaying or not displaying at all. Still, I will suggest changing the magnification.

[TimG]

The sliver that appears below hrair's hand is the King of hearts. If you mouse over it (or maybe click on it) the rest of the card will appear.

 

Notice the yellow "it's this player's turn to act" aura over the top of hrair's name even htough it is santino10's turn to act.

 

http://www.ghsbuzz.com/images/bboa.jpg

[barmar]

I do not know whether he has changed magnification. But, it is not a matter of the images being too small, it is a matter of only part of the image displaying or not displaying at all. Still, I will suggest changing the magnification.

I wasn't thinking that they were too small, but different elements can be affected differently by magnification, resulting in objects overlapping and obscuring each other.

 

BTW, rather than using a smartphone to take a picture of the screen, here's how to take a proper screenshot: http://www.bridgebase.com/help/english/scrnsnap.html

[TimG]

I wasn't thinking that they were too small, but different elements can be affected differently by magnification, resulting in objects overlapping and obscuring each other.

 

BTW, rather than using a smartphone to take a picture of the screen, here's how to take a proper screenshot: http://www.bridgebas...h/scrnsnap.html

 

Seemed easier to use my phone since I was not going to be posting from his computer. No bother of looking for an app to paste it into and then saving and sending to me before posting.

[diana_eva]

Using a different browser might solve this. We've heard of people having troubles with Firefox. If he';s using that, switch to Chrome and see if it's better.

[TimG]

Using a different browser might solve this. We've heard of people having troubles with Firefox. If he';s using that, switch to Chrome and see if it's better.

Internet Explorer seems to be working. I did not think to have him change browsers because Firefox works fine for me....

[barmar]

Internet Explorer seems to be working. I did not think to have him change browsers because Firefox works fine for me....

It's one of the big mysteries of the universe -- for some reason, some users have problems with BBO on particular browsers. But it's different browsers for different folks, so we can't simply say "BBO works best on <insert browser here>".