geppe Posted December 23, 2016 Report Share Posted December 23, 2016 I wrote this three months ago, in september. I wrote also at support@bridgebase.com, that answered me immediately (thanks!), but unfortunately none of the procedures suggested worked. This is the description of the situationIn September, 20th, my phone Huawei P8 lite has been updated to Android 6.0 via OTA. After that, the BBO app disappeared and when I try to reinstall it I receive an error message 505, the app cannot be installed.I've tried to clean data and cache of Google Play and Google Play services, tried to reinstall Adobe Air, but the problem persists. I have tried this several times in these months, and the situation is always the same. I haven't tried to backup the phone and reset all, I would prefer not to have to reinstall all the apps and data in my phone...I think something of the previous installation isn't correctly cancelled - but I don't know how can I fix it.Anyone has had similar problem and found the solution? Someone can help me? Many thanks Geppe Quote Link to comment Share on other sites More sharing options...
diana_eva Posted December 23, 2016 Report Share Posted December 23, 2016 I wrote this three months ago, in september. I wrote also at support@bridgebase.com, that answered me immediately (thanks!), but unfortunately none of the procedures suggested worked. This is the description of the situationIn September, 20th, my phone Huawei P8 lite has been updated to Android 6.0 via OTA. After that, the BBO app disappeared and when I try to reinstall it I receive an error message 505, the app cannot be installed.I've tried to clean data and cache of Google Play and Google Play services, tried to reinstall Adobe Air, but the problem persists. I have tried this several times in these months, and the situation is always the same. I haven't tried to backup the phone and reset all, I would prefer not to have to reinstall all the apps and data in my phone...I think something of the previous installation isn't correctly cancelled - but I don't know how can I fix it.Anyone has had similar problem and found the solution? Someone can help me? Many thanks Geppe This is a known problem and it has to do with Android, not BBO. Other apps are affected by the same 505 error. The only solution that actually works, as far as we know, is to reset your phone to factory settings. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.