Reporting Rude Behavior

[ducky_rh]

We need a button on the toolbar to report rude behavior IMMEDIATELY. The email method does not work, because by the time one's session is over, one has forgotten the details and sometimes even the name of the offender. I have tried contacting a host immediately. In one case, the host promised to have a word with the offender right away. In the other cases, I was simply told to report it by email, and the email address for this is not easy to find. A better faster way of reporting is necessary. Thanks.

[hotShot]

One thing is to activate the chat log. You can do this, in the dialog where you enter your proflie. After leaving BBO you will find a file:

 

C:\Bridge Base Online\YOURNAME_chat.txt

 

Containing every word that has been said to you.

 

Another possibility is to use <Alt><PrintScreen> to take a screen copy of the BBO window. After that you start "paint" or any other graphics programm (even "word" would do) and paste (<Strg>v) it in.

 

Then send the chat log or the screen copy or if you don't have that just a report by email.

 

The mail address is: abuse a_t bridgebase d_o_t com

[inquiry]

Another possibility is to use <Alt><PrintScreen> to take a screen copy of the BBO window. After that you start "paint" or any other graphics programm (even "word" would do) and paste (<Strg>v) it in.

The command is <Shift><PrintScreen>.

[hotShot]

<Alt><Printscreen> captures just the active window, in this case the BBO Window, <Shift><Printscreen> takes the whole screen, including things like the Taskbar and edges of other open programs

[Rain]

I just use print screen. No alt, no shift.

 

Don't know difference, don't think it matters--I think OP has a very good point. The important thing is for an easy button, like a panic button kind of thing that will take a picture for you.

 

(Misuse should be fined or something)

 

 

R

[hotShot]

If it gets to easy, every little anger might be reported. This could produce a lot of extra work to abuse.

[dogsbreath]

I recently 'threatened' to start reporting all abuse , especially mid-hand leavers.

It's a pain .. recently had 8-board match interrupted 3 times by someone leaving because they didnt like a bid/play/defence mistake. Maybe more time needed to see if any effect but i think not .. i thanked a player who named a leaver to the 'lobby' and had a flood of secondary comments from other players also upset by this behaviour. I told them about the 'abuse' mechanism ..surprisingly most were unaware of it. In the meantime I just mark these leavers as 'enemy' .. they are the only players on BBO that i refuse to play with.

 

This seems to be the latest 'disease' afoot since we appeared to have dealt with the cheaters. Unfortunately a lot of players probably experience so much of this rudeness that they cant remember all the names to report.

 

Rgds Dog

[Rain]

I don't think reporting people who leave is the most efficient way to deal with this. Best is some automated punishment like banning from playing if they leave halfway or something. Hard to code I think.

[bearmum]

We need a button on the toolbar to report rude behavior IMMEDIATELY.  The email method does not work, because by the time one's session is over, one has forgotten the details and sometimes even the name of the offender.  I have tried contacting a host immediately.  In one case, the host promised to have a word with the offender right away.  In the other cases, I was simply told to report it by email, and the email address for this is not easy to find.  A better faster way of reporting is necessary.  Thanks.

I think THIS is a good idea :D

[Walddk]

We need a button on the toolbar to report rude behavior IMMEDIATELY.  The email method does not work.

It is indeed time consuming for the yellows with all the private chat messages we get regarding abuse. Besides, some are not entirely happy that we can't solve the problems on the spot.

 

All I can do when I get a "report" is to tell the users what our procedure is. I use something like:

 

"Send an e-mail to abuseAT .... with all relevant information".

 

Until last night I thought I was being helpful, but obviously not, because this came back:

 

"To heck with u if you don't wanna do anything about it".

 

IF the procedure always is to send an e-mail to abuse, there is no need for the yellows to act as intermediaries. A button or whatever to tell the users how to report an incident will make things much easier for everyone involved.

 

Roland

[hotShot]

Well if a button is to be implemented, it could open the mail application, and prepare a mail to abuse, with a timestamp and some sort of chat log as attachment. Perhaps a screen copy could be automaticly attached too.

[42]

Rude behaviour is really like an epidemice since some weeks...

I did not yet send abuse-mails, because I don't like to create extra work for others who spend already their time for a community. A further thought of mine was, that if we had an "abuse-button", it may be used excessive... ? But personal blacklisting takes some time to work like a filter, and those people annoy also others :rolleyes:

Perhaps we need another small box with a symbol like a lemon or so in the player's profile for repeatedly rude behaviour? :ph34r:

Broadcast ->"And the lemon goes to: blabla!" (sorry, heard too much about the OSCAR today...)

[Brandal]

Until last night I thought I was being helpful, but obviously not, because this came back:

 

"To heck with u if you don't wanna do anything about it".

 

 

Roland

What was this guy's story then? :ph34r:

 

Seems to me he's turning himself in..... :rolleyes:

 

 

Frode

[Walddk]

What was this guy's story then? :rolleyes:

 

Frode

He complained because someone had been rude at his table (the F-word I think), but maybe people who live in glass houses should not throw stones.

 

Roland

[joker_gib]

but maybe people who live in glass houses should not throw stones.

Very nicely said ! :rolleyes: :ph34r:

[uday]

A yellow can usually act immediately, and will do so if the perp is being abusive to the lobby, destructive in the bidding, etc.

 

That is, a yellow can usually implement a temporary ban in an emergency, leaving abuse@ to sort things out later.

 

For most other offences, like a one-off spat, an email to abuse@ is best, as it will allow us to process the complaint as we find time to do so.

[shoeless]

An "abuse button" might cut down on the lobby abuse reports (such as" XXX is a quiiter!" "YYY used delaying tactics to avoid bad result!") Frankly I see these as abuse in and of themselves. While I understand their origin in frustration and indignation - they are poisonous as well. So - an abuse button might not only make the reporting system more efficient and effective but also prevent those wanting to report from doing so inappropriately. I also wonder if there may not be a deterrent factor for abusers here - being conscious that abuse is so readily reportable may just deter some from acting out.

[bearmum]

I just want to know IF I report somebody to "abuse@uknowwhere.com" do I EVER get an reply saying that they have received it??

 

I only asked because I sent one that happened in a tourney - tried to copy chat too (and THINK I succeeded) sent tourney number AND hand number ------------ and have had NO reply from abuse even to SAY the have received it :(

 

IMHO the ONLY way that BBO can deal with possible "abuses" is at LEAST to let those who send reports REGULAR updated as to WHAT BBO is doing about them :)

OTHERWISE why in the world have a reporting system ????? :)

[inquiry]

I just want to know IF I report somebody to "abuse@uknowwhere.com" do I EVER get an reply saying that they have received it??

The policy is to protect the privacy of our members. There are things yellows (include abuse) will not do.

 

1) We will not contact invisible members for you or even confirm they are on line

2) We will not give you alterative aliases for yor friends (or enemies) if they have more than one

3) Most importantly, we will not share with people the actions taken against a user, rather it is a warning, a suspension, or a site ban.

 

This means when you report someone for being "rude" or "cheating" or "leaving table during play" or "malicious bidding", don't expect a report back from a yellow. But you can rest assured, as uday said above, if someone is being vulgar in the main lobby, or is distorting the scoring by jumpint to 7NT on every hand and then redoubling, or going from table to table, making some silly bid, then leaving that table to join another and doing the same thing, a YELLOW will take immediate action even if they report back to you that they did. How can you tell in this case? The idiot doing this stuff's name will go red and they will not be online again, at least for a while.

 

Ben

[bearmum]

"QUOTE"

1) We will not contact invisible members for you or even confirm they are on line

2) We will not give you alterative aliases for your friends (or enemies) if they have more than one

 

I wasn't asking for that Ben :)

 

"QUOTE"

Most importantly, we will not share with people the actions taken against a user, rather it is a warning, a suspension, or a site ban.

 

Wasn't asking for THAT either :rolleyes:

 

"QUOTE"

This means when you report someone for being "rude" or "cheating" or "leaving table during play" or "malicious bidding", don't expect a report back from a yellow. But you can rest assured, as uday said above, if someone is being vulgar in the main lobby, or is distorting the scoring by jumping to 7NT on every hand and then redoubling, or going from table to table, making some silly bid, then leaving that table to join another and doing the same thing, a YELLOW will take immediate action even if they report back to you that they did. How can you tell in this case? The idiot doing this stuff's name will go red and they will not be online again, at least for a while.

 

I was reporting somebody in a tourney ( not in MBC) and ALL I am asking is a REPLY saying that SOMEBODY has received my report --- and are at the VERY least looking at it --- otherwise WHY should anyone bother trying to report abuse???? :blink: :rolleyes: :unsure: :ph34r:

[inquiry]

I was reporting somebody in a tourney ( not in MBC) and ALL I am asking is a REPLY saying that SOMEBODY has received my report --- and are at the VERY least looking at it --- otherwise WHY should anyone bother trying to report abuse???? :ph34r: :rolleyes: :rolleyes: :unsure:

Well, many people who report to abuse and other yellows then hound us (at least me) demanding to know "what has been done". As a matter of fact, your earlier post ended with..

 

IMHO the ONLY way that BBO can deal with possible "abuses" is at LEAST to let those who send reports REGULAR updated as to WHAT BBO is doing about them :)

OTHERWISE  why in the world have a reporting system ????? :blink:

 

Since you were asking for REGULAR UPDATES on what we are doing about reports to abuse, I think you can see why I assume you wanted more than just a "we got your report and are looking into it." Anyone who has ever reported bad behavior of any type to me while I am on line have gotten a direct reply from me thanking them for reporting it, and if they were abused, usually an apology on behalf of the bbo that they were treated in that way, and a promise to try to improve the playing enviroment to reduce such behavior. That is all they here from me on the issue, however.

 

Ben

[csdenmark]

I happened to read this thread here and I like to encourage more persons suffering from rude behavior to report. I normally report 2-3 persons for table jumping each day and thats only the clear cases. I have the impression from the messages I receive from BBO that I maybe is too eager. I read that as most people dont report but simply accept the rude behavior as something we have to live with even it looks as an increasing problem.

 

It is a clear problem that rude behavior is processed by the software(sucked into tourney) and that people cannot trust to be on the good side of decent behavior using normal features.

 

To me the solutions to solve the problems looks fairly simple.

[Rain]

When you email abuse (mostly me), it is very likely that you get a response. It is not weird not to get a response however. Sometimes this is due to time constraint. Sometimes its because I'll rather not reply.

 

I get claus's email records regularly ;-) like he said. I actually don't think its wrong to report "mild" cases like table hoppers. The answer is that the best solution isn't the current punishment. (Mostly a warning). The best solution is to automatically impose some punishment like we've discussed often. Automated bans for a fixed period of time (I am thinking 30 minutes per board left incomplete, rationale being if user, for whatever reason, can't sit and finish that board, his reason for leaving will prevent him from playing elsewhere too). If user crosses some predetermined threshold, he will be punished with a longer ban.

 

Difficulties are probably technical ones--how to determine when a board is sufficiently complete? Which boards count? ie, in private clubs, do managers get some say?

[ack_hh]

Difficulties are probably technical ones--how to determine when a board is sufficiently complete?

I would define "midhand" as "from the first bid up to the last card". I don't

think that this is difficult to determine by the (client) software.

[spwdo]

hi,

 

And when a dummy played and sit for dont know how many baords and leaves(after saying my last , gtg, etc) can software recognise a good leave ?

 

However i do feel sympathy for banning those who`s names do come up regulary as beeing leavers.The tournament ban for those that id a lot worked fairly well at the time, i come to think that the % is lowered over time cause i see several same names going offline regulary, when u talk to another td its happens frequently thats user x or y is a know itentional disconnecter.

 

We discuss not blacklisted names etc, but when u work together u see same red dots .

 

And yes, in main it once was diffrent but over time bbo attracted more and more numbers from sites where abuse wasnt so active to say the least if it even excisted.

 

Some of these users have never heard/seen the way things are done /done like on bbo.

Too bad is that some ppl need more then a warning to understand what they do is wrong.And yes it can be very annoying trying to form a table. some leave for tourneys(not as much as before) the vast majority leaves after a bad baord/bid/card played from partner.

 

Regards

 

M