atlantajon Posted June 28, 2014 Report Share Posted June 28, 2014 Is there some issue with bbo? I have been having issues logging on for the past few days. I haven't changed anything on my MACBook... but can't seem to log in. The left hand ad window seems to load fine, but when I enter my login info...all I get is the rotating lines telling me that it is trying to log on...then after about a minute... I get a connection lost message. Anyone know what is up?? Quote Link to comment Share on other sites More sharing options...
atlantajon Posted June 28, 2014 Author Report Share Posted June 28, 2014 I am using a MACbook, and using Google chrome as the browser....it has always worked before. Quote Link to comment Share on other sites More sharing options...
diana_eva Posted June 28, 2014 Report Share Posted June 28, 2014 Try this link: http://www.bridgebase.com/client/client.php?port=3336 And if that one doesn't work, this: http://www.bridgebase.com/client/client.php?port=80 I don't know the technicalities, one of the programmers will probably post later to explain what's going on - but meanwhile see if any of those links helps. Quote Link to comment Share on other sites More sharing options...
atlantajon Posted June 28, 2014 Author Report Share Posted June 28, 2014 thanks, first link didn't work.... but second one did. Quote Link to comment Share on other sites More sharing options...
barmar Posted June 29, 2014 Report Share Posted June 29, 2014 We haven't changed anything on our end, it sounds like a change in your firewall.Last week we tried changing the default port to 80, but that caused problems for many people so we changed it back. An upcoming revision will automatically try port 80 if port 3336 doesn't work. Quote Link to comment Share on other sites More sharing options...
kayin801 Posted June 29, 2014 Report Share Posted June 29, 2014 I am having the same issues. I am able to log in via my friend's computer (nearly identical to mine, MacBook) on the same wifi network using the same browser (Chrome). Other browsers (Safari) don't work, and neither of the links provided above works. At least I'm glad this is a known issue. FWIW I can also successfully log in on the app using the wifi network available as well. Quote Link to comment Share on other sites More sharing options...
barmar Posted June 30, 2014 Report Share Posted June 30, 2014 I am having the same issues. I am able to log in via my friend's computer (nearly identical to mine, MacBook) on the same wifi network using the same browser (Chrome). Other browsers (Safari) don't work, and neither of the links provided above works. At least I'm glad this is a known issue.Yours is not a known issue. If neither of the links works, then it's something completely different, and the upcoming change won't help you (it just automates trying both links). It sounds like something on your MacBook is blocking you, but I'm not sure what it would be. Could you provide more details about what happens when you try to login? Quote Link to comment Share on other sites More sharing options...
kayin801 Posted June 30, 2014 Report Share Posted June 30, 2014 Yours is not a known issue. If neither of the links works, then it's something completely different, and the upcoming change won't help you (it just automates trying both links). It sounds like something on your MacBook is blocking you, but I'm not sure what it would be. Could you provide more details about what happens when you try to login? I go to bridgebase.com, click on the "Click to Play or Watch Bridge" link, the normal page pops up, I enter my user name and password, and click "Log In." The page thinks for maybe 10 seconds, and then returns me to the login page and displays a message that says "Connection lost." This started only a few days ago, I'd guess? I also tried an old user name and I couldn't login on that either. Quote Link to comment Share on other sites More sharing options...
barmar Posted July 1, 2014 Report Share Posted July 1, 2014 I don't see a login by kayin801 in almost a year and a half. Are you using a different username? Quote Link to comment Share on other sites More sharing options...
kayin801 Posted July 1, 2014 Report Share Posted July 1, 2014 I don't see a login by kayin801 in almost a year and a half. Are you using a different username? Yes, I'm using East4Evil. I'm able to log in on another computer I own, so for now I have access, but it'd be nice to be able to log in on my primary computer. I assume it's an issue with this computer specifically but I don't have the slightest idea what the problem is. Quote Link to comment Share on other sites More sharing options...
barmar Posted July 1, 2014 Report Share Posted July 1, 2014 It's a Mac, right? Open the Console application, and see if there are any messages added when you try to login. Quote Link to comment Share on other sites More sharing options...
kayin801 Posted July 1, 2014 Report Share Posted July 1, 2014 The following two lines showed up in Console upon the "Connection lost" message appearing: 7/1/14 11:25:03.364 AM com.apple.SecurityServer[24]: Killing auth hosts7/1/14 11:25:03.364 AM com.apple.SecurityServer[24]: Session 100020 destroyed Though if I try to log in repeatedly it doesn't repeat those lines. Quote Link to comment Share on other sites More sharing options...
barmar Posted July 2, 2014 Report Share Posted July 2, 2014 I'm not sure what those messages mean. I've tried googling them, but the problem is that they often show up in the middle of logs that people post related to other things, so there are lots of false hits. But it seems to me like it's related to the OS X firewall. Try turning it off and see if that helps. If you're behind a router that performs NAT (i.e. any home broadband router), you're generally pretty safe, as the only incoming connections that will occur are those that are configured in the router's port forwarding. Quote Link to comment Share on other sites More sharing options...
kayin801 Posted July 2, 2014 Report Share Posted July 2, 2014 Firewall is off and has been. I'm scanning through my router settings too to see if there's anything I can find there, but given other computers work I suspect that's not it. Quote Link to comment Share on other sites More sharing options...
kayin801 Posted July 2, 2014 Report Share Posted July 2, 2014 I'll also mention that I can't think of any change that I made to my computer when this became an issue. I was able to log on perfectly normally before this. It just seems like it coincided with the original poster's problems. Quote Link to comment Share on other sites More sharing options...
barmar Posted July 3, 2014 Report Share Posted July 3, 2014 Open a Terminal window, and try telnet v2proxysl1.bridgebase.com 3336. Does it say Connected to v2proxysl1.bridgebase.com or does it just hang on the Trying... line? If it connect, you can get out of it by typing Control-] followed by quit and Enter. Quote Link to comment Share on other sites More sharing options...
kayin801 Posted July 3, 2014 Report Share Posted July 3, 2014 me:~ melaptop$ telnet v2proxysl1.bridgebase.com 3336Trying 192.155.229.163...Connected to v2proxysl1.bridgebase.com.Escape character is '^]'. So it looks like it connected Quote Link to comment Share on other sites More sharing options...
barmar Posted July 5, 2014 Report Share Posted July 5, 2014 Sorry, I'm running out of ideas. Your Mac is able to connect to our server, so I can't think of why the application would be failing. Quote Link to comment Share on other sites More sharing options...
kayin801 Posted July 5, 2014 Report Share Posted July 5, 2014 Thanks for trying :( Is there a way to clear all recognition that my computer has ever interacted with BBO or is that only through cookies? Quote Link to comment Share on other sites More sharing options...
kayin801 Posted July 5, 2014 Report Share Posted July 5, 2014 So this is going to sound stupid, but I just managed to get my computer to log on. I think it had to do with my Sophos Antivirus software using the ports (It was spamming port 80 and had two hits on 3336). I disabled all its functions and tried to log on and... voila. The weird part to this is that I'd had the software for ages and it was never a problem before. I have no idea why it suddenly became an issue. An update on their end, perhaps? Quote Link to comment Share on other sites More sharing options...
barmar Posted July 5, 2014 Report Share Posted July 5, 2014 That's the usual assumption when AV/firewall software suddenly blocks something that you used to be able to connect to. Quote Link to comment Share on other sites More sharing options...
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