lcmdir Posted January 2, 2005 Report Share Posted January 2, 2005 Hi, First of all, I love BBO and am very grateful to all who keep it going!!! The latest version marks the first time I have ever had problems. Here is what happens: (1) action hangs or pauses (I click on a card to play & it takes awhile to register--have learned NOT to reclick or it plays to next trick too, lol), and (2) several times per session the screen goes white then after a second or so it comes back. My computer isn't old (even in computer years) and previous versions ran well. Is there something I can do to fix things? Thanks again! Anna Quote Link to comment Share on other sites More sharing options...
lcmdir Posted January 2, 2005 Author Report Share Posted January 2, 2005 P.S. Problems are with the regular BBO version everyone uses (not the new trial version). Anna Quote Link to comment Share on other sites More sharing options...
fred Posted January 2, 2005 Report Share Posted January 2, 2005 We hear "white screen" reports from time to time, but unfortunately we are not sure what causes this to happen and we have never been able to replicate this condition on any of our PCs. I am fairly certain that what you are seeing here is your PC grinding to a temporary halt, but I don't know if it is BBO or some external condition that causes this to happen. It does appear that the more people there are online the more likely this is to happen. Today was our busiest non-vugraph day ever so it may just be a coincidence that the new version was involved. If you wouldn't mind trying the new version at a time in which there are fewer people online (say 2000 or so) and letting us know if you see white screens we would appreciate it. If you run other programs at the same time as BBO (including instant messaging software like Yahoo which can really cause your PC to get messed up), I suggest you try running BBO with nothing else running and all instant messengers disabled. What version of Windows are you running? A couple of people have reported that the new version crashes at apparently random times, but we have not been able to replicate this either. Working on it, but in general it is very hard for us to fix bugs that we cannot see ourselves. Fred GitelmanBridge Base Inc.www.bridgebase.com Quote Link to comment Share on other sites More sharing options...
lcmdir Posted January 3, 2005 Author Report Share Posted January 3, 2005 Thanks Fred! Running Windows XP-Home; using regular version of BBO (not beta version) but I usually do have (ahem) several windows open at same time -- will close most & see if that helps. TY Anna Quote Link to comment Share on other sites More sharing options...
fred Posted January 3, 2005 Report Share Posted January 3, 2005 Thanks Anna - one more question (for now): How do you connect to the Internet? Fred Quote Link to comment Share on other sites More sharing options...
fred Posted January 3, 2005 Report Share Posted January 3, 2005 Anna (and anyone else who has seen the white screen problem) - can you please try the new test version and see if it helps (I really have some reason to believe that it might). Instructions are available at: Click this link for instructions! Thanks, Fred Quote Link to comment Share on other sites More sharing options...
hotShot Posted January 3, 2005 Report Share Posted January 3, 2005 Hi Anna! I sometimes have that kind of problem too. Usually i can pinpoint it on one of the following problems: 1) A lack of physical memory 2) Another application working hard 3) background network activity (is related to 1) ) comment at 1:System, Firewall, Virusscanner, Spysoftware protection and other tools use a lot of memory. If you open a webbrowser and your mail application your system might have used up more than 100MB of physical memory. At a certain point windows starts to enlage its swapfile, a process that has the highest priority and causes any other process to allmost stop for a moment.If you run more than just the bbo software and you have less than 512 MB physical memory this might be the problem. You can use the task manager to see the ratio of physical memory to virtual memory. comment at 2:I assume that you won't render a video or somthing like that while playing at BBO, but there are some applications that do a heavy workload running as a background task e.g. your weakly virusscan, microsofts indexing service or your webbrowser executing some repeating javascript loops or animations. Even playing mp3-Files uses a little of your cpu power. Again you can use the task manager to see the cpu load of your system. comment at 3:If you don't have 90+% cpu usage, and a lot of physical memory left this might be your problem. Moving large amount of data, e.g. using a network printer, share files or p2p-networks can cause a lot of hardware interrupts, this can slow windows down. The same effect can be caused by TV- or sound-cards. Another possibility are interrupt problems caused by windows, if it is allowed to install "plug and play" hardware. Windows allows shared interrupts, older versions often put all p&p-Hardware at the same interrupt. Copying or moving files the system needes buffer space, if your amount of free physical memory is low, the system needs to move blocks from physical memory to the virtual memory on you harddisk.causing you system to slow down. hotShot Quote Link to comment Share on other sites More sharing options...
lcmdir Posted January 4, 2005 Author Report Share Posted January 4, 2005 Fred: I use a cable connection to Internet. Think I will wait for the new BBO version until everybody gets it. Hotshot: I turned off or closed a bunch of things & tried BBO again -- no pause, no white screen -- wonderful! Guess I was overtaxing my poor computer. I won't list all the stuff I had going at once but you would chuckle if you knew :-)) Thanks a bunch to you both. Your time and interest are appreciated!!! Anna Quote Link to comment Share on other sites More sharing options...
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