michaelpag Posted August 15, 2012 Report Share Posted August 15, 2012 My partner and I played in ACBL game #5854 today. Before board 3 was shown to us, one of our partner "disappeared", apparently he/she had electricity and connection problems. Sometime later in the tourny, we received a message from the director that on board 3, our opponents were given credit for making 3 clubs. I protested that we never played the hand. The director insisted it was started. I just reviewed the hand on line. Our bidding makes absolutely No sense. We were East/West. I would never open my hand with a 2 heart bid and my partner with never pass with her hand. I don't know what happened, but we did not play any part of this hand. How do I protest? Michael P. MillerACBL # - 1436007 Quote Link to comment Share on other sites More sharing options...
Jacki Posted August 15, 2012 Report Share Posted August 15, 2012 You have sent the complaint to acbl@bridgebase.com, a ticket has been opened and you will get a reply to the ticket within a few minutes. We do appreciate you letting us know about any situations that seem unreasonable to you during our ACBL games on BBO. Jacki :) Quote Link to comment Share on other sites More sharing options...
michaelpag Posted August 16, 2012 Author Report Share Posted August 16, 2012 You have sent the complaint to acbl@bridgebase.com, a ticket has been opened and you will get a reply to the ticket within a few minutes. We do appreciate you letting us know about any situations that seem unreasonable to you during our ACBL games on BBO. Jacki :) Quote Link to comment Share on other sites More sharing options...
michaelpag Posted August 16, 2012 Author Report Share Posted August 16, 2012 Hi Jackie, Much thanks for your reply. I have not received a "reply to the ticket" as of 10:03 p.m. tonight. This is consistent with my other experiences (not related to Bridge Base)in trying to contact anyone at the ACBL. Michael Quote Link to comment Share on other sites More sharing options...
Jacki Posted August 16, 2012 Report Share Posted August 16, 2012 Hi Jackie, Much thanks for your reply. I have not received a "reply to the ticket" as of 10:03 p.m. tonight. This is consistent with my other experiences (not related to Bridge Base)in trying to contact anyone at the ACBL. Michael Have you looked in your spam folder? This was sent to you several hours ago. However, I have resent it as an email, not an answer to a ticket, to the email address you provided to us in your original complaint. Jacki :) Quote Link to comment Share on other sites More sharing options...
barmar Posted August 16, 2012 Report Share Posted August 16, 2012 I'm sending the log messages that show us sending this email successfully to you in a private message. You can pass them on to your mail provider, they should be able to trace where they were lost. Quote Link to comment Share on other sites More sharing options...
michaelpag Posted August 16, 2012 Author Report Share Posted August 16, 2012 Have you looked in your spam folder? This was sent to you several hours ago. However, I have resent it as an email, not an answer to a ticket, to the email address you provided to us in your original complaint. Jacki :) Quote Link to comment Share on other sites More sharing options...
michaelpag Posted August 16, 2012 Author Report Share Posted August 16, 2012 Hi, Still nothing from BridgeBase, nothing in the spam folder. How do I check what email I gave you? If the email address is attached to my login in name, then it should be correct because I have previously received emails from BridgeBase. Thank you. Michael Quote Link to comment Share on other sites More sharing options...
barmar Posted August 16, 2012 Report Share Posted August 16, 2012 Michael, did you see the private message I sent you? Click on your name in the top right of the forum, select "Messenger", and click on the conversation named "Customer support email". I'll also send you Jacki's email. Quote Link to comment Share on other sites More sharing options...
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