ttgl Posted June 23, 2010 Report Share Posted June 23, 2010 sometimes play for short period then play ceases and chat inactive, unable to leave seat; only log out operates. The same is true on wife's computer. Occurs using Explorer or Firefox(transferring data statement static in Firefox).No problem so far playing in tournaments, with or without wife.After log out name is shaded.Possibly not relevant but seems to have started when pictures became available.Have followed suggestions from support to no avail.Tried again just now and unable to play at all once taken to a table.Is anyone else experiencing this problem? Regards Quote Link to comment Share on other sites More sharing options...
naso64 Posted July 16, 2010 Report Share Posted July 16, 2010 I had the same problem twice last week. I'm using IE.My partner has this issue more often. He is using Firefox. But I see that there is no reply from the BBO staff to your post and I'm curious if this is the right place to post such complains? :o RegardsNaso64 Quote Link to comment Share on other sites More sharing options...
Oof Arted Posted July 16, 2010 Report Share Posted July 16, 2010 I had the same problem twice last week. I'm using IE.My partner has this issue more often. He is using Firefox. But I see that there is no reply from the BBO staff to your post and I'm curious if this is the right place to post such complains? :P RegardsNaso64 :o you could send posts direct to UDAY :) Quote Link to comment Share on other sites More sharing options...
fred Posted July 16, 2010 Report Share Posted July 16, 2010 But I see that there is no reply from the BBO staff to your post and I'm curious if this is the right place to post such complains? :( It is fine to post about software problems here (though the "BBO Support Forums" is probably more appropriate and you may get a faster response by e-mailing support@bridgebase.com). Usually your posts here will be seen, but for some reason I missed this one. If someone can e-mail me (fred@bridgebase.com) a screenshot of what they see when the software is in this state, it would be very helpful. I am also interested in seeing what the original poster described as "after log out name shaded". A new version of the web-client was released within the past few days. If the original poster is still out there, it would be good to know if these problems persist with the new version. Fred GitelmanBridge Base Inc.www.bridgebase.com Quote Link to comment Share on other sites More sharing options...
naso64 Posted July 19, 2010 Report Share Posted July 19, 2010 Thank you for the reply and for the clarification. If this problem persists in the new version will send e-mail with more details. Best regardsNaso64 Quote Link to comment Share on other sites More sharing options...
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