keep losing BBO connection briefly

[catatonic]

only happens when site is busy

internet connection continues ok

 

mayday .. actually m'aidez javascript:emoticon(':lol:')

smilie

[onoway]

Tonight we were trying to have a team match and three of the 8 players kept getting either frozen or disconnected, to the point the match eventually got cancelled. It seems that it always is a lot worse when vugraphs are on. Is there any way to track this so maybe something can be done?

[downagain]

I am also having connection problems today. My internet connection is stable, but bbo sometimes just disconnects..and it takes a while before I can reconnect.

 

During 2nd disconnection I checked to see if I could tracert the bbo IP address:

 

C:\Users\Gert>tracert 69.93.3.164

Tracing route to bridgebase02.bridgebase.com [69.93.3.164]
over a maximum of 30 hops:

 1     1 ms     1 ms     1 ms *********
 2     7 ms    23 ms    12 ms  d5152B001.access.telenet.be [xxx.xxx.xxx.xxx]
 3    20 ms    10 ms    10 ms  dD5E0FCD1.access.telenet.be [213.224.252.209]
 4    10 ms     8 ms     8 ms  dD5E0FD5D.access.telenet.be [213.224.253.93]
 5     9 ms     9 ms     8 ms  dD5E0FDC1.access.telenet.be [213.224.253.193]
 6     9 ms    13 ms     8 ms  te3-2.ar1.NLD1.ANT1.gblx.net [64.215.184.29]
 7   150 ms   148 ms   149 ms  The-Planet.GigabitEthernet7-3.ar2.DAL2.gblx.net
[64.208.170.198]
 8   149 ms   146 ms   158 ms  te7-2.dsr01.dllstx3.theplanet.com [70.87.253.10]

 9   148 ms   149 ms   149 ms  76.fd.5746.static.theplanet.com [70.87.253.118]

10   161 ms   148 ms   150 ms  vl1.car02.dllstx6.theplanet.com [12.96.160.23]
11   148 ms   150 ms   149 ms  bridgebase02.bridgebase.com [69.93.3.164]

Trace complete.

 

 

But I still wasn't able to connect at that moment.

[jillybean]

I've started to have connection problems too, losing connection while playing

 

error could not connect etc

If I click yes I want help I don't connect to

http://www.bridgebase.com/help/3/cannotconnect.html

 

"404 Not found"

 

My internet is otherwise OK

[marco_it]

I am also having connection problems today. My internet connection is stable, but bbo sometimes just disconnects

 

I have the same problem with a lot of disconnection..My internet connection is stable too.

 

What i can do ? Maybe re-installation.....

 

Thanks

[Old York]

Temporary disconnections for no apparent reason have always been a problem, I have always suspected the advertising cookie-handling, but this is pure guesswork, but it does seem to me that the system is more likely to freeze or boot at the same moment that adverts change, I often get blank adverts too.

 

I wonder if BBO Flash/MSN has a more stable connection? Has anyone any thoughts?

 

Tony (Duke of York)

[RogerPfi]

I used the Java (there must be more Java in it than Flash, mustn't there?) client for the first week I was a member (about a month ago). It never occoured to me that the old windows software would be feature rich and the new software so feature poor. (Silly me) :)

 

I had NO connection problems at all ever on the Java client.

 

I find the windows software crashes almost every time (9 out ot 10) that I BACK out of a table.

 

If the table is dead quiet and you have no "movie" window open then you just MIGHT BACK-out OK but otherwise, forget it.

 

The win client is normally stable when at a table but I have had 2 "lockups" in the weeks I have been on the windows software.

 

My connection is a 100% up time no probs cable.