mad eng Posted August 18, 2020 Report Share Posted August 18, 2020 Once again BBO is down this happened yesterday and after 90 minutes it was ok, now I have the same error message “could not load critical file” is the server playing up? As all my other internet apps are working fine. Quote Link to comment Share on other sites More sharing options...
mlcaj Posted August 18, 2020 Report Share Posted August 18, 2020 I have same problem for the last hour. Deleted app. Reinstalled. Same message can’t load critical file. What is the problem? Does BBO respond? Quote Link to comment Share on other sites More sharing options...
diana_eva Posted August 18, 2020 Report Share Posted August 18, 2020 BBO had system problems yesterday and today. Should be fixed now, sorry for the inconvenience. https://blog.bridgebase.com/2020/08/18/system-issues/ Quote Link to comment Share on other sites More sharing options...
Mike Ekim Posted August 19, 2020 Report Share Posted August 19, 2020 Is there a problem with BBO, none of the people we know can sign in to BBO yesterday or today 19 August 2020, we just get a blank page when we try to login. Quote Link to comment Share on other sites More sharing options...
diana_eva Posted August 19, 2020 Report Share Posted August 19, 2020 Is there a problem with BBO, none of the people we know can sign in to BBO yesterday or today 19 August 2020, we just get a blank page when we try to login. Can you please clear your browser's cache (history) and try again? there were some system problems yesterday, but should be fixed now. Quote Link to comment Share on other sites More sharing options...
dcleal Posted August 19, 2020 Report Share Posted August 19, 2020 I can't sign in today on Chrome, Safari is working. Though on Monday, neither worked. The iframe on Chrome appears, sometimes an ad at the left, but nothing on the right. I have cleared cookies to no effect. The Javascript console suggests something's not working right: Quote Link to comment Share on other sites More sharing options...
diana_eva Posted August 19, 2020 Report Share Posted August 19, 2020 I can't sign in today on Chrome, Safari is working. Though on Monday, neither worked. The iframe on Chrome appears, sometimes an ad at the left, but nothing on the right. I have cleared cookies to no effect. The Javascript console suggests something's not working right: Thanks for the screenshot. the js error and the other stuff are related to ads, they don't impact the client. Please clear cache, not just cookies, and try again. The changes we made these past days were related to URLs and https redirects, nothing to do with cookies. Quote Link to comment Share on other sites More sharing options...
dcleal Posted August 19, 2020 Report Share Posted August 19, 2020 Minor update: it actually works fine on Ubuntu (Chrome and Firefox). But it's still broken for Chrome on OS/X. For the record, I'm running the same Chrome version on both OSes (84.0.4147.125). Quote Link to comment Share on other sites More sharing options...
diana_eva Posted August 19, 2020 Report Share Posted August 19, 2020 Minor update: it actually works fine on Ubuntu (Chrome and Firefox). But it's still broken for Chrome on OS/X. For the record, I'm running the same Chrome version on both OSes (84.0.4147.125). Thanks. Did you clear browser cache for the mac computer? Not cookies, cache. Quote Link to comment Share on other sites More sharing options...
dcleal Posted August 19, 2020 Report Share Posted August 19, 2020 Thanks. Did you clear browser cache for the mac computer? Not cookies, cache. Yes, I did. And again just now. Still not working though. Quote Link to comment Share on other sites More sharing options...
dcleal Posted August 19, 2020 Report Share Posted August 19, 2020 So, I started poking about, and directly fetched the stylesheet responsible for the ERR_TOO_MANY_REDIRECTS (https://static.bridgebaseonline.com/v3/styles.154a248436f1ea18f388.css). This worked, and now the site works again too. This seems odd to me - I'd have thought that your suggestion to clear the cache would have had a similar effect. In any case, it's working now... - Dave Quote Link to comment Share on other sites More sharing options...
chessapup Posted August 31, 2020 Report Share Posted August 31, 2020 I am able to use my samsung tablet and phone on BBO but I cannot login on my Acer laptop. A new page come up which is not fully download and in type you can login. The login in page in blue comes up but it will not load to enable login. Have been trying all day. Quote Link to comment Share on other sites More sharing options...
robyrai Posted September 1, 2020 Report Share Posted September 1, 2020 I have the BBO program installed on two computers and it does the same on both of them, I open the program, I log in (it allows me) I enter and after a few minutes it disconnects and a sign appears saying that there is an error in the program and It closed, I send you a screenshot of what it does to me, what can I do? Quote Link to comment Share on other sites More sharing options...
Uddel Posted October 6, 2020 Report Share Posted October 6, 2020 Hello BBO support. I am having account only to play Robot Challenge and suddenly refused to log in and bared for 3 years.I have sent some email from bbolover@yahoo.com to abuse@bridgebase.com but didnt get replied. Kindly provide me explanation what mistake have i done and how to resolve this. Thanks Quote Link to comment Share on other sites More sharing options...
barmar Posted October 8, 2020 Report Share Posted October 8, 2020 Hello BBO support. I am having account only to play Robot Challenge and suddenly refused to log in and bared for 3 years.I have sent some email from bbolover@yahoo.com to abuse@bridgebase.com but didnt get replied. Kindly provide me explanation what mistake have i done and how to resolve this.I don't see a ban on your account, or any attempt to login that was blocked in the past few days. Quote Link to comment Share on other sites More sharing options...
StevenG Posted October 14, 2020 Report Share Posted October 14, 2020 I can't login to BBO in my preferred browser. It appears that domains of the form https://v3proxysl?.bridgebase.com/ aren't talking to me. Quote Link to comment Share on other sites More sharing options...
barmar Posted October 16, 2020 Report Share Posted October 16, 2020 You should never see URLs like that. BBO uses a technology called WebSockets, and the URLs used internally for that are of the form wss://v3proxysl?.bridgebase.com, they shouldn't begin with "https:" Quote Link to comment Share on other sites More sharing options...
StevenG Posted October 17, 2020 Report Share Posted October 17, 2020 You should never see URLs like that. BBO uses a technology called WebSockets, and the URLs used internally for that are of the form wss://v3proxysl?.bridgebase.com, they shouldn't begin with "https:"Thanks. I've done a bit of reading up and a bit of investigation.My out-of-date Firefox was working fine until Wednesday. The GET request uses the "https:" format with connection:upgrade and upgrade:websocket, but the webconsole uses the "wss:" format to give the 502 error message. Chrome uses "wss:" in the GET request and I can't see any other obvious difference in the headers (not that I have more than a basic knowledge of such things).I installed some Windows updates on Wednesday morning, which seems suspicious, but I used BBO OK in the afternoon, so it ought to be just coincidence. My guess is that something was reconfigured at your end deprecating my browser.Anyway, I'm using an out-of-date browser and am seemingly the only person having this problem, so it's unreasonable of me to ask BBO to take it further. I'll keep muddling through in Chrome. It's just a PITA to have to use a browser I don't like in yet another window. Quote Link to comment Share on other sites More sharing options...
davetarsky Posted October 29, 2020 Report Share Posted October 29, 2020 Lots of people in UK have had problems logging on for the last two evenings Quote Link to comment Share on other sites More sharing options...
NickRW Posted October 29, 2020 Report Share Posted October 29, 2020 Yeah, could not log on tonight (29 Oct at ~7:15pm GMT) or, if after repeated attempts, I eventually got in, the tournament list would not display. Response was slow to non-existent. Quote Link to comment Share on other sites More sharing options...
davetarsky Posted October 30, 2020 Report Share Posted October 30, 2020 Come on BBO - tell us what is happening to sort this out Quote Link to comment Share on other sites More sharing options...
davetarsky Posted October 30, 2020 Report Share Posted October 30, 2020 Come on BBO - tell us what is happening to sort this out Quote Link to comment Share on other sites More sharing options...
selms12 Posted October 30, 2020 Report Share Posted October 30, 2020 Yeah, could not log on tonight (29 Oct at ~7:15pm GMT) or, if after repeated attempts, I eventually got in, the tournament list would not display. Response was slow to non-existent.We were running a Duplicate event in UK and had exactly the same issues with the tournament list. Many members could not get in at all. So instead of 20 tables we had just 15. Then a couple of those who had got in had issues with being kicked off and then trouble reconnecting (which may have been internet). We started 15 minutes late and finished a round early as BBO was not its normal stable self; our director said that there had been issues the previous couple of days. Is it new BBO software? Can someone please advise. Quote Link to comment Share on other sites More sharing options...
Richard_st Posted November 2, 2020 Report Share Posted November 2, 2020 Problems again today - it wouldn't load my results from an instant tournament and now I can't log on and it's saying it couldn't load a critical file. This seems to be happening more and more often, and BBO keeps saying it's been fixed. Well it hasn't! I agree with the above comments - please tell us what is happening, or is there a way to post a notice on the log in screen to state that "we are experiencing problems and are sorting it out" or something. Thanks. 1 Quote Link to comment Share on other sites More sharing options...
wuudturner Posted November 2, 2020 Report Share Posted November 2, 2020 Problems again today - it wouldn't load my results from an instant tournament and now I can't log on and it's saying it couldn't load a critical file. This seems to be happening more and more often, and BBO keeps saying it's been fixed. Well it hasn't! I agree with the above comments - please tell us what is happening, or is there a way to post a notice on the log in screen to state that "we are experiencing problems and are sorting it out" or something. Thanks. Yep. Same here. It tells me could not load a critical file, check YOUR internet. Fact is, it is not our internet that is not working, it is theirs. Mine connects me to any other web page I try, and does so virtually immediately. The implication is of course the problem is my fault and mine to deal with, not theirs. Quote Link to comment Share on other sites More sharing options...
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