barmar Posted February 4, 2018 Report Share Posted February 4, 2018 Have you tried using Chrome? We're working on the HTML5 replacement. You can try it out at http://www.bridgebase.com/mobile/ Quote Link to comment Share on other sites More sharing options...
jdgalt Posted July 22, 2018 Report Share Posted July 22, 2018 I'm locked out of BBO again. The regular BBO login has been unusable for over a year (it demands a version of Flash that doesn't exist for Linux). So I've been using the mobile URL. But today, that URL pops up a little box "Could not load critical file. Please check your Internet connection and try again." Using Ubuntu Linux 17.10 on a 64-bit AMD Athlon 5150 with 16G of RAM and 2TB of disk space. Quote Link to comment Share on other sites More sharing options...
diana_eva Posted July 23, 2018 Report Share Posted July 23, 2018 I'm locked out of BBO again. The regular BBO login has been unusable for over a year (it demands a version of Flash that doesn't exist for Linux). So I've been using the mobile URL. But today, that URL pops up a little box "Could not load critical file. Please check your Internet connection and try again." Using Ubuntu Linux 17.10 on a 64-bit AMD Athlon 5150 with 16G of RAM and 2TB of disk space. You can try the technology preview of BBO's html5 version:http://www.bridgebase.com/intro/preview.php See if that works? We'll check what's going on with the mobile link, but that was not meant for public use, and not posted anywhere visible. We passed it around to people who were unable to use flash for one reason or another. Quote Link to comment Share on other sites More sharing options...
MatCauthon Posted October 25, 2018 Report Share Posted October 25, 2018 I haven't been able to sign in for the last couple of hours. I'm using the Android app, and it says version 5.0.9. it gets stuck at Connecting. Please wait... Play anonymously works, so I don't think it's related to my connection. Quote Link to comment Share on other sites More sharing options...
barmar Posted October 25, 2018 Report Share Posted October 25, 2018 I haven't been able to sign in for the last couple of hours. I'm using the Android app, and it says version 5.0.9. it gets stuck at Connecting. Please wait... Play anonymously works, so I don't think it's related to my connection.Our main database server was down for a couple of hours last night, no one could login. Quote Link to comment Share on other sites More sharing options...
thedewed Posted November 7, 2018 Report Share Posted November 7, 2018 I haven't been able to sign in for the last couple of hours. I'm using the Android app, and it says version 5.0.9. it gets stuck at Connecting. Please wait... Play anonymously works, so I don't think it's related to my connection. I have this same issue. have used android 5.0.1 for years on bbo android app, and after a factory reset, when I try to login on via the app, it gets hung up and freezes while trying to connect. anyone know of a fix? thanks, Quote Link to comment Share on other sites More sharing options...
barmar Posted November 8, 2018 Report Share Posted November 8, 2018 5.0.1 is a very old version, you should upgrade to the current 5.0.9 version. Quote Link to comment Share on other sites More sharing options...
awm Posted December 13, 2018 Report Share Posted December 13, 2018 I'm not able to log in through the web application. I click the Login/Register button and a new window comes up (as usual). After a while an ad comes on the left side of the window (as usual). But the login prompt never appears. If I click "Try a preview of the next generation of BBO Software" instead of Login/Register, I can actually log in through the new version. Unfortunately I have some problems with the interface there though. I'm using Mac + Chrome if it matters (I tried Safari and the same thing happened). Quote Link to comment Share on other sites More sharing options...
barmar Posted December 13, 2018 Report Share Posted December 13, 2018 Sounds like you may be getting a bad ad that's somehow interfering with the application. It will probably clear up by itself as ads change. If not, try installing an ad blocker. Quote Link to comment Share on other sites More sharing options...
awm Posted December 14, 2018 Report Share Posted December 14, 2018 Sounds like you may be getting a bad ad that's somehow interfering with the application. It will probably clear up by itself as ads change. If not, try installing an ad blocker. I've seen several different ads there without any success. The most recent one is an ad FROM BBO about BBO's rules of the site. So I'd be surprised if this is the problem. Quote Link to comment Share on other sites More sharing options...
barmar Posted December 14, 2018 Report Share Posted December 14, 2018 When you go to the Flash client these days, you should see a link in the middle of the page that says "Launch Bridge Base Online". You have to click on that link, then you'll get a popup that asks if you want to allow Flash for the site. This is due to security changes that were made a few months ago in Chrome and Safari, they require you to explicitly enable Flash as you need it. Quote Link to comment Share on other sites More sharing options...
awm Posted December 15, 2018 Report Share Posted December 15, 2018 When you go to the Flash client these days, you should see a link in the middle of the page that says "Launch Bridge Base Online". You have to click on that link, then you'll get a popup that asks if you want to allow Flash for the site. This is due to security changes that were made a few months ago in Chrome and Safari, they require you to explicitly enable Flash as you need it. It seems like the combination of this change with my popup-blocking settings caused the issue; seems like it's fixed now with some changes to the pop-blocking. Quote Link to comment Share on other sites More sharing options...
DaveRolyat Posted March 26, 2019 Report Share Posted March 26, 2019 The new HTML5 version works from behind our firewall/proxy now, thanks! Quote Link to comment Share on other sites More sharing options...
Ab888 Posted June 23, 2019 Report Share Posted June 23, 2019 Is BBO down at the moment? When I try to login I get the 'logging in please wait' message and then 'connection lost Reconnecting' My internet seems fineI had same problem last 2 hours. I am from Israel & my internet was ok Quote Link to comment Share on other sites More sharing options...
RobbyJ Posted August 20, 2019 Report Share Posted August 20, 2019 I haven't been able to login on the new version for over a month. All I get is a pale yellow screen. Old version works fine. Everything else on the net works fine. Quote Link to comment Share on other sites More sharing options...
barmar Posted August 21, 2019 Report Share Posted August 21, 2019 I haven't been able to login on the new version for over a month. All I get is a pale yellow screen. Old version works fine. Everything else on the net works fine.What browser version are you using? Quote Link to comment Share on other sites More sharing options...
RobbyJ Posted August 21, 2019 Report Share Posted August 21, 2019 What browser version are you using?I tried it with both MS Edge & Firefox. Quote Link to comment Share on other sites More sharing options...
barmar Posted August 22, 2019 Report Share Posted August 22, 2019 I tried it with both MS Edge & Firefox.We're not sure what kind of problem could be affecting both browsers in this way. We can see in our logs that you're downloading the code correctly, getting stuck on the yellow screen means that the JavaScript is crashing before it can display the login screen. If you have an ad blocker, try putting bridgebase.com in the whitelist, it might be interfering somehow. We've tested the new version extensively with both these browsers, we know it's compatible. IE is where things get iffy. Quote Link to comment Share on other sites More sharing options...
ZolakarML Posted May 15, 2020 Report Share Posted May 15, 2020 I am having trouble signing in and when I go to a room, I loose my friends list so I can not find my p. Actually my p was on but it showed p as off line. It was a mess trying to play with flpcon1. It kept showing him off line and I could not save a place for him. We finally got to play together after 1/2 hour trying to connect.Main problem is loosing friends list when I go to a room.Thanks,Marian Quote Link to comment Share on other sites More sharing options...
mwmoss Posted June 2, 2020 Report Share Posted June 2, 2020 I have been logging on to bridge base for months. Today it keeps hanging oin the screen prior to the one with user name and password (BBO loading ..... but nothing happens). I am also getting a text based home page in place of the graphic page I usually get. Help!!! Quote Link to comment Share on other sites More sharing options...
barmar Posted June 2, 2020 Report Share Posted June 2, 2020 I have been logging on to bridge base for months. Today it keeps hanging oin the screen prior to the one with user name and password (BBO loading ..... but nothing happens). I am also getting a text based home page in place of the graphic page I usually get. Help!!!Try clearing your browser cache. Quote Link to comment Share on other sites More sharing options...
Tutor53 Posted August 17, 2020 Report Share Posted August 17, 2020 I am unable, along with my students to log in to BBO. I just get a blank page. I use Chrome, but have tried with ie as well. I live in england Quote Link to comment Share on other sites More sharing options...
mlepont Posted August 18, 2020 Report Share Posted August 18, 2020 I can no longer log on to BBO using the App on both my iPad and my iPhone. I get an error message in a yellow box saying ‘could not load critical file’. Any suggestiions? I am in UK Quote Link to comment Share on other sites More sharing options...
sfi Posted August 18, 2020 Report Share Posted August 18, 2020 I can no longer log on to BBO using the App on both my iPad and my iPhone. I get an error message in a yellow box saying ‘could not load critical file’. Any suggestiions? I am in UKIt's not just you. I have at least five people unable to login via the Apple app, so something has been broken. You can still log on via the web interface (online.bridgebase.com). Quote Link to comment Share on other sites More sharing options...
sandiem Posted August 18, 2020 Report Share Posted August 18, 2020 I have the same problem with my ipad but I can log on with safari rather than the app. Can log on with my iPhone but it says I have not pending directing event when I have 2 loaded. At least my pc and laptop are ok 😀 Quote Link to comment Share on other sites More sharing options...
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