Sniwas1 is a Swangames.com regular member, where he frequently posts his lengthy opinions in what it’s called “Swan Message Board”, the majority admiring Laila’ work, who is Swan’s owner. Swan is a small site, none of its tournaments are free, and they charge an extra fee, even to the regular members, to play in the ACBL tourneys. However, the site has not been updated for years and the technology is disgustingly poor. Sniwas1 forgets that we must thank Fred Gitelman generosity and the generosity o f all the volunteer TDs who give their time for us to enjoy, for free, the game we like. Instead, he considers appropriate to bother BBO managers with personal problems and demands replies which are a loss of time. If sniwas1 isn’t happy with what the volunteer TDs offer in the free tourneys, he could consider joining only the paid tourneys, same as he does in Swan.