Thank you for the information. I need to clarify the question: When I log on to BBO and there is a mail message waiting, a little window pops up with the message and with a box in which I can write a reply. (This is not the regular chat window.) Sometimes I don't want to take time to reply at that moment but would like to reply later. I haven't found a way to retrieve the mail message window once I've closed it, and I'm wondering if it's even possible to do that. I see that, if I have chat-logging enabled, I can open the chat log text file in a word processing program, rummage around to find the message I'm looking for, and then switch back to BBO chat/mail to write a reply. But I'm wondering if there is a way, within BBO, simply to park a mail message and respond to it later.