jmg1bbo

Reposted as suggested in BBO Support Forum. Thanks.

Reposted (from BB product support forum): I created a BridgeBaseOnline ID over a year ago, "jmg1" and had not used it since. Tuesday, I downloaded and updated my BBO software and tried to login and got the following message popup: "Your log in request has been refused. User {Name deleted by system administrator } has been barred until 2006-09-14 15:02:28 Reason: Contact abuse@bridgebase.com" I sent a note asking for help to abuse@bridgebase.com last night but got no response, so I tried your forums. I tried to login using "jmg1" but it did not work, so I reregistered as "jmg1bbo" and I could log in to the forums, but no one else had described the same problem (searched on {name deleted by system administrator}). 7-27 question: Is a forum ID the same as a BBO ID used to play bridge? Given the newly registered ID, confirmed after receiving the email and usable enough so that I could log on to the forums, I tried to use NetBridgeVu again, but got the same error message. I checked my firewall (Norton Internet Security and there are rules permitting NetBridgeVu to access the Internet and I added a special rule for access via port 9999 to bbo.bridgebase.com (as on the install or FAQ page), but still no dice. Can you please help? I'd like to try playing at BBO again, so would appreciate your help. Thank you. 7-27 followup: I think somehow my ID / email address / computer are errroneously on your ABUSE list. I uninstalled and reinstalled and could not connect, nor add "jmg1" or "jmg1bbo" as "New Member" without getting the same popup error. I am on Windows XP, downloaded level was 4.7.5 (if I recall correctly). -- Jesse

I created a BridgeBaseOnline ID over a year ago, "jmg1" and had not used it since. Yesterday, I downloaded and updated my BBO software and tried to login and got the following message popup: "Your log in request has been refused. User (nameremoved9 has been barred until 2006-09-14 15:02:28 Reason: Contact abuse@bridgebase.com" I sent a note asking for help to abuse@bridgebase.com last night but got no response, so I tried your forums. I tried to login using "jmg1" but it did not work, so I reregistered as "jmg1bbo" and I could log in to the forums, but no one else had described the same problem (searched on "nameremoved"). Given the newly registered ID, confirmed after receiving the email and usable enough so that I could log on to the forums, I tried to use NetBridgeVu again, but got the same error message. I checked my firewall (Norton Internet Security and there are rules permitting NetBridgeVu to access the Internet and I added a special rule for access via port 9999 to bbo.bridgebase.com (as on the install or FAQ page), but still no dice. Can you please help? I'd like to try playing at BBO again, so would appreciate your help. Thank you. -- Jesse