Peter No

I have been using BBO for more than a year now. I have played with a number of different people. Many of us experience kick outs and logoffs - getting kicked out from an active game, in too short of a time, less than 1 minute. Getting logged out while waiting a minute for others to join a table set up. This experience is common to so many players logged in on different home networks - so I have a hard time accepting that each one's internet is the culprit. Most of the time we also have a Google meet going in parallel to maintain voice connectivity and I also use it to guide players who are learning Bridge. I do not see dropouts in the Google meeting so I believe the connection quality and speed are more than sufficient for running a meeting and playing Bridge. While I am not knowledgeable about the technology used by BBO, let me offer up a few suggestions from a user perspective... 1. Make your timeouts longer - or let the user set these in their preferences. I would rather get an automatic reconnect (like I see in WhatsApp calls) if the dropout is less than 1 minute. It takes about that much time to re-login and reseat a lost player. 2. Give us some clear information about what constitutes a connection problem. Can you make your website tolerant to minor connection problems? 3. Keep track of what is happening to users who are logged out or kicked out of their spot on a table. If you have statistics kept you may see that it is very common that the table host is adding the same user back at the same spot, while warding of others who seem to barge in. 4. I'd also like to access documentation about the options when logging in Invisible - to whom? Can I choose who can see me? 5. Documentation about the options when setting up a table. If I understood these better I could choose settings that will streamline play at my table. 6. Suggested browser for Windows 10.