This assumes you are a Windows user. Don't know about Mac's. With the hand showing on the screen: Press the Ctrl key and the Print Screen key(top right of key board) at the same time. This puts the image into memory Next, open your word processing program to a new document. Once on the new document, Press Ctrl key and the letter V key at the same time. This will put what is in memory in the document. Save document just like any other word processing document and send away...