Just to let you know about an incident today. Opponents failed to alert an Unassuming Cue Bid causing me to want to retract my bid. I called the director immediately, at least I thought I did. Nothing happened so after waiting a few minutes I called him again, as I was being pressured by the opposition to get on with the hand. I did finally reluctantly bid and we played the board in 3S. However we had waited so long for the Director that we were then out of time for the second board. Half way through the first board of the next set the Director sent a chat apologising for his delay but he had been dealing with another incident. He ruled no recourse was allowed in this circumstance. I accepted his ruling reluctantly but said the delay was damaging to us, he did eventually agree to average plus for us on the second unplayed board. I had assumed that when I got no reply to my Director call that I was doing something wrong, not so, so I think there needs to be some process for the situation where the Director is busy.