Hi and thank you for responding. I did report it to BBO and after a few days received the following reply, but since it is only this bbo website, I thought this sounded too much... Corinne via RT <rt@rt.bridgebase.com> Sat, Oct 31, 6:50 PM (1 day ago) to me Good evening The following may help you troubleshoot your lagging issues or, at least, rule out some possible causes: 1. Disable software acceleration: Click on the menu of your web browser > Settings > Advanced settings > System and turn off hardware acceleration (on lap/desktop) 2. Wi-Fi issues: With the huge proliferation of WiFi devices such as ADSL routers, laptops and smartphones, there are places where the spectrum starts to be really saturated, which seriously affects the performance of wireless connections. If you have a wireless internet connection, place routers where they can broadcast an uninterrupted signal. Avoid placing the router on top of other electronic devices that can interfere with the router's signal (never near the modem). Most probably the speed of your connection is nowhere near the speed you are paying for and you should contact your internet supplier for assistance. You can run a connection speed test at www.meter.net and wait until you get the results. You can share this information with your internet provider Also try connecting your computer to the LAN line to discard a wireless connection problem 3. Some networks are inherently more latent (laggy) than others. Some use several proxy servers to make sure their network are not hacked, but it also makes their network very slow and unsuitable for action gaming. Same thing happens when you have one or more security softwares installed on your computer/router. They will add milliseconds to your ping time. If you have more than one firewall installed in your computer/router, disable all but one to test if the security software is generating high latency and disconnection. Also try reducing the security level in your web browser to “medium” 4. Add a disk cleanup 5. Run any pending system and/or browser updates 6. Since online gaming requires a lot of quick back and forth, but not necessarily a lot of data, it’s best to have low-latency connections in order to keep the responses between the game server and your computer snappy. Playing online generates an enormous amount of temporary files that interfere with your connection, so the first thing you need to do is to "refresh" your browser. Please try clearing the cache of your web browser and restarting your computer on a regular basis 7. Close all other applications and pause downloads while you play online 8. Try switching to a different web browser to play online Please send me your feedback Regards Corinne Little aka Babela Customer Service Rep. Bridge Base Online - A 52 Entertainment group company