meilawson

Problem resolved folks. It was larger than just BBO, we had email delays, missing icons for WiFi even though Wifi was connecting. Turned out to be an issue with iPadOS14 clashing with the BitDefender security software that I'd installed. Once that was deleted, the issues all went away, especially able to log on to BBO. I was able to log onto BBO on my iPhone, using the website (don't use the app) Interestingly, iOS14 and iPadOS14 are slightly, but significantly different :rolleyes: Diana_Eva, pilowsky, thank you for taking the time to respond with suggestions. Kind regards, Mei Lawson

Hello BBO support, unable to log on. I receive the error message as per topic description - Error - your internet may be off, or too many players online. I am using a 2020 iPad Pro, just upgraded to iPadOS 14. Have not been able to log on since. I have tried both Safari and Chrome, with no success. Cache has been cleared on both browsers and trying in incognito mode also with no success. Wireless access is solid, ability to browse all websites (including this support portal) continues, except for BBO. My husband has also upgraded to iOS 14 on his old iPad mini, and on his iPhone, both of which work. My iPhone X has also been upgraded to iOS14 and I am also able to log on to BBO. Please help with some advice for this iPrad Pro Kind regards, Mei Lawson