vEBU451175

The same thing happened to someone I know during a tournament that I wasn't directing. They were online and waiting, received the welcome message at the start of the tourney but then found themselves not at a table and replaced by robots. They were clearly disadvantaged by not being able to play the first round. If it happens during a tournament I'm directing I'd like to know what the appropriate course of action is. Presumably the tracking data exists to check whether or not they were online at the start of the tournament. Is the TD (or the disadvantaged player) entitled to ask for tracking data? And to whom do we direct the request for the tracking data? If it is proven they were online and were ejected by the server in error, what should we do about scoring the deals they missed? It would seem fair to make the scores 50/50 regardless whether the robots do well or badly - but what are the precedents?