My club has been using Bridgemates for four years now without any problems whatsover. The only times problems occur is when the operators do not follow the correct procedures. They are simple to use, give great output for results. They allow for "Average","Average+",Average-","Not Played" and can be adjusted either via the Desktop Units or via the computer. Why anyone thinks they don't work is beyond me! My players would ill me if I went back to manual scoring! By the way, Law 12B(2) says that a director may not apply an "Average+","Average-" or "Average" simply because he/she feels the laws in any certain circumstances are unduly harsh or could possibly provide one side with an advantage over the other. By applying Adjusted scores on boards that are not played (perhaps due to time constraints in a certain round at one or more tables, but not the whole field) WOULD be unfair on one pair or the other, so an adjusted score should NOT be given, I feel. The only solution - don't count the board at all. It affects no pairs averages in any way, and keeps the customer happy. Of course, if the board can be played AFTER the event has finished for the majority of the sessions players, then it should be played then, but sometimes time constraints on hired premises etc. preclude that.