annechis

Hi My friend has a malicious ad on BBO hijacking her browser again as per my post on 18/4. It's blocking her screen so that she can't play. Does anyone have any suggestions or can admin help again please? Thanks Anne

Thank you! All clear now.

Hi Has anyone come across this. An advert from BSkyB Ltd (no longer exists) is covering my friends BBO screen and she can’t get rid of it. It’s not happening on any of her other applications. If she clicks on the close x it asks for personal details and is offering aniPhone 11 for £1 apparently. She can’t play at the moment because of this. She has run her virus software and there’s nothing coming up. She’s IT literate so not something daft she is doing. She has changed all passwords and even the router. If she doesn’t respond she eventually gets thrown out of BBO and when she logs back in it reappears. This is in the UK Any ideas welcome Thanks

If you are playing on an iPad it will help if you extend your auto lock time. Most are set to 2minutes and if there is any delay, iPads will fall asleep and you will get logged off. Go to Settings Display and brightness and adjust the auto lock timing.

Quite a few of our group play on an iPad or tablet and seem to be far more often thrown out than those playing on laptop or desktops.They are using the internet rather than the app, as quite a few of our group are on the brink of their IT capability and internet seems easier. The issue seems to be worse when there is slow play anywhere at the table, not necessarily the person who gets thrown out. We are wondering if it could be the screen auto lock on the iPad that isn’t set for long enough and the iPad is effectively going to sleep. So it may well be that extending the auto lock time through the settings on the iPads may help. Does anyone else have any experience of this or any other solution? Thank you