On my IPad I go to Account --> Profile Image. There is an upper left box labeled "Your profile picture" and an upper right box labeled "Upload profile picture." A grayed out image appears in the upper left box. The upper right box has a highlighted tab "Select picture" and a grayed out tab "Upload picture." I press "Select picture" and receive three choices. I choose "Photo Library" which displays my photos. I select a photo. It appears in a "Choose Photo" box which has various size options. At the top is a "Use" option. When I press "Use" I go back to the Profile Image screen which shows my photo in the upper right box. "Upload picture" is no longer grayed out. I press "Upload picture" and receive the message "Error uploading picture." Similar result on my PC. Very frustrating.