Thank you for the reply Uday. I have already talked to Norton about this - and they told me how to use their program to allow the TCP port 9999 to be used. I must specify the web address in addition to the port number. Is "bbo.bridgebase.com" the login web address ??? There is no way on their program to specify c:\bridge base online\netbridgeview.exe, which is the file name and location in the BBO folder on the computer. As I said, I was able to get her to login to BBO byallowing ALL TCP & UDP ports (this does not require a web address)- but I want to restrict the allowance only to port 9999, which does require a web address. I have already tried www.bridgebaseonline.com, which did not work - so do I try www.bbo.bridgebase.com ?????