YES, but they do not admit it- it is a bandwidth limitation - sometimes it is on our end. For example, I was overseas and could only log in using the hotel wifi. It was so limited that I got kicked out many times for taking too long to play. Actually it was the wifi that was too slow. I suggested to BBO that they could test the member wifi connection speed at login time or game entry time, and send the member a notice that the wifi was too slow. Because I had a slow wifi, and got substituted by robot, my average dropped way low, but it was not my fault. It was, in my opinion a BBO deficiency.