Springton

Good question but my problem is the reverse. Yesterday, as a new BBO player, my Robot tournament for IMP STOPPED, three games short of the 12 I registered for and in the middle of play. It just stopped, with no warning, no message, and no link to try. The "help" didnt respond. What does one do when paying for games that time out. I did not take any time out at all. Just sat there and waited for about 10 minutes, when the next card was played as if we never stopped! How often does this happen and what to do?