Hi thank you for reply- have just seen it after amazon tech called back -you are absolutely correct- of course because password box was empty I didnt even think about the fact it was retaining all the characters I was entering! She advised me to click on password box then hit delete on keyboard about 30 times to make sure that any entries were out of the system- then input password even though it kept disappearing- make sure remember password was ticked then hit login and voila:))))))))) My next problem is that when playing away from home friends will think am rude lol as I honestly think screen is too small to also be able to play and chat!