Thank you for the response. This has happened to me many times but usually the "lost hand" was not particularly memorable. This time it was. We played the hand, and it took over half an hour until other results for that board started trickling in. This is also a recurring theme. Sometimes hands with unusual or very good results take a while before the board is given to other tables (wonder why). By the time I logged off Saturday night, several results had come in and our score was looking very good. But evidently it was never played 16 times, so there is no final result. Sometimes a "lost hand" will show up on the results a day or two later. I suppose there is no way to retrieve a "lost hand", is there?