I recently signed up for an ACBL game and the signup was cancelled. When I signed up again, something happened, and when the game started, I wasn't playing. These things happen, sure. I've been in the computer business for30 years. But one thing you learn in the computer biz is that your customers are alive, and when the computer does something to them, even if it was user error, they get miffed. As I was. So I wrote a note to support@bridgebase. And I got a detailed reply from the ACBL representative that did not address my issues. I wrote another note saying, "Hey, that's not really what I was asking you about, and btw, if you cancel me out or don't let me play, could you at least send me a note saying something, not just leave me hanging [and miffed]. I've gotten no reply to this note. It's been 5 days. So I'm wondering. Have other people experienced this? Is there anything to do besides boycotting the games[which I've done]. I know bbo is swamped. But being swamped doesn't mean you get a free ride. Not even replying to a second e-mail? Not even telling me anything about what happened when my signup was cancelled the first time? Give me a break. That was best practice in the computer industry back in 1990, and even Microsoft, which pioneered the "Ignore the stupid customer" school of customer service has grown up a bit. This isn't a rant. I like BBO. But if it needs to get better, how do we let them know?
